Junior Technical Support

Ovyo; Marbella; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A professional services company is seeking a Junior Technical Support specialist in Marbella. The role involves providing Level 0 & 1 support for a global banking platform, handling tickets, and monitoring system health. Candidates should have 1-3 years in IT support and a degree in computer science or equivalent, along with strong English skills. Knowledge of banking and various technical tools is desirable. This position offers a hybrid working environment.

Formación

• 1–3 years in IT support or similar.
• Basic grasp of wholesale banking (e.g., payments, loans, trades).
• Desirable knowledge in various technical tools and languages.

Responsabilidades

• Provide fast, friendly Level 0 & 1 support for a global banking platform.
• Handle tickets, log, sort, fix, or escalate issues via ServiceNow.
• Monitor system health and address critical alerts.

Conocimientos

IT support experience

English B2+

Monitoring tools

ITIL

Python

Elastic Search

Openshift

Appian

API Connect

Oracle

MySQL

PowerBI

Educación

Degree in Computer Science or equivalent

Descripción del empleo

Junior Technical Support

Hybrid: Malaga

About Ovyo :

Ovyo is an professional services company specializing in the satellite, telecommunications, media, and broadcasting, transportation and many more sectors. Our management team is located in the UK and Portugal and we have technical teams based across Europe and India.

Responsibilities :

• Give fast, friendly Level 0 & 1 support for our global banking platform (onsite or remote).
• Handle tickets: log, sort, fix, or pass on issues via ServiceNow.
• Watch alerts and jump on critical problems.
• Spot and fix recurring issues in daily jobs and live systems.
• Work with Level 2 teams and suppliers to solve tough problems.
• Track system health and flag anything going wrong.
• Talk clearly to business users – sometimes you’re the only tech voice they hear.

Requirements :

• 1–3 years in IT support or similar.
• Degree in Computer Science (or equivalent).
• Basic grasp of wholesale banking (e.g., payments, loans, trades).
• English B2+.
• Comfortable with monitoring tools and ITIL.
• Happy to be on-call and support users in different time zones.
• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI