Junior Partner Representative (Weekends)

Fever; Madrid; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary + bonus

40% discount on Fever events

Health and dental insurance

Gympass membership

Flexible remuneration (Cobee)

Salary advances (Payflow)

Madrid office location

Professional growth opportunities

Descripción de la vacante

Fever is the world’s leading tech platform for culture and live entertainment, based in Madrid. We’re seeking bar-raisers with a hands-on mindset to help shape the future of entertainment and democratize access to experiences.

You will onboard new partners, provide accurate information, support to the partner, guide them through our platform, assist with billing, and translate deals into operational data. Join a global team in a vibrant Madrid hub.

Formación

• 1–2 years of experience in User Support or Customer Service.
• Excellent interpersonal and written communication skills.
• Ability to handle delicate conversations with a calm, problem‑solving approach.
• Advanced English and Spanish level.

Responsabilidades

• Manage onboarding of new partners and guide them through first steps.
• Provide accurate information, solve questions and problems for partners.
• Guide partners through our internal platform and assist with billing.
• Maintain close communications with the Sales Team.
• Translate new deals into standardized operational information.
• Follow procedures and policies to deliver excellent partner service.

Conocimientos

Customer support experience

Bilingual English/Spanish

Strong communication

Descripción del empleo

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in 55+ countries to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors.

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment.

What you’ll do

• Manage the onboarding of new partners, guiding them through the first steps.
• Give support to partners, providing accurate, valid and complete information, solving questions and problems.
• Guide the partners through our internal platform.
• Assist partners in the billing process.
• Maintain close communications with the Sales Team.
• Translate new deals provided by the Sales Team into standardized information for operational purposes.
• Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner.

Who you are

• You have 1‑2 years of relevant experience in User Support, Customer Service, or high‑level client services.
• Comfortable in a fast‑paced working environment.
• You have excellent interpersonal and communication skills (both oral and written).
• You are able to handle delicate conversations with a calm, problem‑solving approach.
• Advanced English and Spanish level.
• You are a proactive, organized, and motivated individual.
• Excellent eye for detail and accuracy.

IMPORTANT: Days off will be fixed and on weekdays only. Public holidays will be scheduled in advance if needed.

Although our main offices are located in Madrid, we welcome candidates from anywhere in Spain.

Why you’ll love it here

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• 40% discount on all Fever events and experiences.
• Work in a location in the heart of Madrid.
• Home‑office friendly.
• Health and dental insurance.
• Gympass membership.
• Other benefits such as flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth.
• Great work environment with a young, international team of talented people to work with.

Application Process

• Video call interview with our Talent team.
• 60‑minute online assessment test.
• Conversation with our management team to explore alignment and potential.
• Potential final conversation with the team lead.

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice