Junior Key Account Manager

Bark; Madrid; A distancia; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading services marketplace in Madrid is seeking a Junior Key Account Manager to focus on driving revenue and client satisfaction. This role combines analytical insights with exceptional client service, providing a unique opportunity to grow in a fast-paced environment. The ideal candidate should have experience in key account management and a strong customer service mindset. This position offers fully remote work options and extensive professional development opportunities.

Servicios

25 days of paid holiday

20 days remote work from anywhere

Annual €550 learning budget

Access to mental health platform

€250 home office technology allowance

Formación

• Proven experience in key account management or similar customer-facing role.
• Strong track record of building and maintaining client relationships.
• Exceptional customer service skills with a focus on client experiences.

Responsabilidades

• Drive overall portfolio revenue growth.
• Deliver exceptional customer service to key accounts.
• Collect and analyse client performance data to drive commercial success.

Conocimientos

Key account management

Customer service excellence

Analytical skills

Communication skills

Collaboration

Sales knowledge

Descripción del empleo

About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology and customer-first approach ensure people can access the best professionals for any job, while our 230+ strong team is dedicated to delivering an outstanding experience every step of the way. In 2024, we were proud to be recognised in the Sunday Times Best Places to Work. As a scale‑up backed by leading private equity firm EMK Capital, Bark offers the energy and agility of a start‑up combined with the stability and resources of an established business. Joining Bark means being part of a high‑growth journey with plenty of opportunity to learn, contribute, and make a real impact.

About the Role

As a Junior Key Account Manager at Bark, you’ll play a vital role in driving growth and retention across some of our key partners. This role is all about combining commercial focus with exceptional client service. You’ll be responsible for maximising revenue opportunities within your portfolio, ensuring accounts achieve strong ROI, and building lasting relationships that support long‑term success.

You’ll work closely with Sales, Data & Insights, Marketing, and Finance teams to provide insights, deliver business reviews, and identify opportunities to re‑engage and expand partnerships. Alongside developing your analytical and presentation skills, you’ll also gain exposure to strategy, contract management, and revenue forecasting.

This is an exciting opportunity for someone eager to take the next step in account management, with plenty of scope to learn, grow, and make a measurable impact in a fast‑paced, customer‑centric environment.

Responsibilities

• Drive overall portfolio revenue growth.
• Deliver exceptional customer service to key accounts, going above and beyond to maximise their ROI and strengthen client satisfaction.
• Focus on growth and retention strategies for our biggest clients, implementing initiatives to increase their lifetime value and foster long‑term partnerships.
• Maintain strong internal communication channels with both sales leadership and the marketing team, providing regular updates on client performance & potential opportunities.
• Collect and analyse client performance data, providing valuable insights to support marketing initiatives and drive Bark's commercial success.
• Conduct regular business reviews with accounts, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Stay updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities for key accounts.
• Work closely with key partners to successfully re‑sign them for further fixed‑term contracts, ensuring a stable and consistent pipeline of revenue for Bark.
• Collaborate with the Finance department to facilitate the collection of payments from accounts that are in arrears, ensuring the timely resolution of outstanding balances.

Required Skills and Experience

• Proven experience in key account management or a similar customer‑facing role within a sales environment.
• Knowledge of the sales and marketing landscape, including key industry trends, best practices, and competitive dynamics.
• Strong collaboration skills, working effectively with cross‑functional teams.
• Strong track record of building and maintaining successful client relationships, driving growth, and achieving revenue targets.
• Exceptional customer service skills with a focus on delivering excellent client experiences.
• An analytical mindset with the ability to collect, analyse, and interpret data to drive informed decision‑making.
• Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders across all levels.
• Growth mindset, with a proactive approach, with the ability to prioritise tasks, meet deadlines, and adapt to a fast‑paced environment.

Perks and Benefits

• 25 days of paid holiday, with extra days added at 3 and 5 years of service.
• Fully remote working, plus up to 20 days each year to work from anywhere in the world.
• An annual Learning & Development budget of €550 to spend on courses, training, or other resources that support your professional development.
• Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it.
• A €250 allowance towards essential home office technology to help you stay connected and productive.

Interview Process

• Screening Call with Talent Partner
• 1st Stage - Hiring Manager Stage
• 2nd Stage - Task
• 3rd Stage - Values interview

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers to succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.