Junior ITSM Platform Engineer

Babel Profiles; Madrid; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment agency in Madrid is seeking an ITSM Associate to support and develop their IT Service Management tool. The position offers a permanent contract with a hybrid work model and valuable benefits such as medical insurance, language courses, and career growth opportunities. Ideal candidates should have a degree in Systems or Engineering and a willingness to learn ITIL best practices.

Servicios

Permanent contract

Hybrid work model (4 days per month in the office)

23 days holidays

Birthday off

10% discount on all the company’s products

Languages Courses

Specific training

Medical insurance

Multicultural work environment

Career Growth Opportunities

Formación

• 0-2 years of professional experience, ideally in IT support or operations.
• Willingness to learn ITIL best practices.
• Eagerness to learn and follow instructions.

Responsabilidades

• Assist in the configuration and development of the Ivanti Neurons ITSM platform.
• Support integration and testing of the ITSM tool.
• Act as a support liaison for reported issues.
• Provide technical support for ITSM-related applications.

Conocimientos

Proficiency in MS Office tools

Basic understanding of IT Service Management

Understanding of database concepts

Familiarity with web technologies

Educación

Bachelor's degree in Systems, Engineering, or similar

Descripción del empleo

Overview

Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.

The person is going to be working with Ivanti Neurons ITSM platform.

Responsibilities

• Assist in the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance
• Support the integration of the ITSM tool by performing basic testing and documentation of system interfaces
• Assist in the application of ITSM processes and contribute to following ITIL best practices
• Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements
• Help build and maintain basic service offerings, reports, and dashboards within the platform
• Ensure routine development tasks adhere to agile principles and internal standards
• Provide first and second-line technical support for ITSM-related applications and user interfaces
• Actively learn about Ivanti Neurons functionality and ITSM industry best practices

Qualifications

• 0-2 years of professional experience, ideally in an IT support, IT operations, or junior analyst role
• Bachelor degree in fields like: Systems, Engineering or similar
• Basic understanding of IT Service Management (ITSM) concepts and a strong willingness to learn ITIL best practices
• Some hands‑on experience related to system configuration, application support, or a similar technical domain
• Proficiency in MS Office tools (Excel, Word, etc.) for documentation and basic data analysis.
• Basic understanding of database concepts (e.g., what a SQL query is).
• Familiarity with foundational web technologies like HTML or XML, or exposure to working with web services / APIs is a plus.
• Eagerness to learn, ability to follow instructions, and comfortable working collaboratively in a fast‑paced environment.

Benefits

• Permanent contract
• Hybrid work model (4 days per month in the office)
• 23 days holidays
• Birthday off
• 10% discount on all the company’s products
• Languages Courses
• Specific training
• Medical insurance
• Multicultural work environment
• Career Growth Opportunities

Recruitment Process

1. Interview with a member of our team
2. Interview with the hiring manager
3. Interview with the team´s Director