Junior Customer Success Intern — Real Impact from Day One

Pillar; Barcelona; On-site; EUR 7,600 - 10,000; Full time

Benefits offered by this job

Real responsibility

Direct customer contact

Onboarding exposure

Fast learning curve

Customer success exposure

Location Milan/Barcelona

Job summary

Pillar, founded in 2025, is building the operating system for construction. We are expanding internationally and seek an entry-level Customer Success enthusiast to join our team in Barcelona or Milan, starting from day one.

In this internship, you will help new customers get started, monitor activity, contact users who drift, and gather feedback to improve the product. No prior experience required—just curiosity, energy, empathy, and problem-solving drive.

Qualifications

• Attitude-focused entry-level role with no required experience.
• Enjoy talking to people, asking good questions, solving problems.
• Willingness to pick up the phone and engage customers.

Responsibilities

• Help new customers get started with Pillar.
• Monitor customer activity and spot when something is not working.
• Proactively contact customers who are becoming less active.
• Understand why customers are stuck and help them get back on track.
• Support customers throughout their journey with Pillar.
• Collect feedback and share insights with the team.

Skills

People skills

Curiosity

Problem solving

Phone confidence

Proactive mindset

Numbers & dashboards

Tools

Onboarding tools

CRM basics

Job description

Pillar, founded in 2025, is building the operating system for construction. We are expanding internationally and seek an entry-level Customer Success enthusiast to join our team in Barcelona or Milan, starting from day one.

In this internship, you will help new customers get started, monitor activity, contact users who drift, and gather feedback to improve the product. No prior experience required—just curiosity, energy, empathy, and problem-solving drive.