Customer Success Intern — Onboarding & Engagement

Pillar; Bellprat; Presencial; EUR 8900 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internship contract (800 €/month)

Descripción de la vacante

Pillar is hiring a Customer Success Intern to join our Customer Success team and help new customers get started with Pillar. From day one you will work directly with real customers across onboarding, engagement and portfolio management, learning how to solve problems and keep clients successful.

You will gain exposure to customer success workflows, dashboards, and collaboration with product teams, all in a fast-growing startup setting based in Milan or Barcelona.

Formación

• No prior experience required; enthusiasm and attitude matter more than years on paper.
• Strong communication skills and willingness to learn in a fast-paced startup environment.
• Comfort with numbers and basic analytics helps tracking customer health.

Responsabilidades

• Help new customers get started with Pillar.
• Monitor customer activity and spot when something is not working.
• Proactively contact customers who are becoming less active.
• Understand why customers get stuck and help them get back on track.
• Support customers throughout their journey with Pillar.
• Collect feedback and bring insights back to the team.
• Collaborate with Customer Success and Product.

Conocimientos

Customer communication

Problem solving

Numbers & dashboards

Phone outreach

Startup mindset

Curiosity

Descripción del empleo

Pillar is hiring a Customer Success Intern to join our Customer Success team and help new customers get started with Pillar. From day one you will work directly with real customers across onboarding, engagement and portfolio management, learning how to solve problems and keep clients successful.

You will gain exposure to customer success workflows, dashboards, and collaboration with product teams, all in a fast-growing startup setting based in Milan or Barcelona.