Junior Customer Relations Executive

Ebury; Barcelona; Presencial; EUR 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career progression

Health care

Excellent transport links

Office in Barcelona

Descripción de la vacante

Ebury Barcelona is seeking a Junior Customer Relations Executive to join the Customer Relations Team. You will be a point of contact for corporate clients, delivering daily operational and trading support and acting as an ambassador for our product and service.

Fluent Catalan and Spanish with professional English, you’ll handle multiple client inquiries, coordinate with internal teams, and strive to deliver best-in-class service in a fast-paced environment while developing your client-facing and

Formación

• Experience in client servicing or customer support
• Strong written and verbal communication skills
• Ability to multitask and work under pressure
• Interest in currency markets is helpful
• Experience with Microsoft Excel preferred

Responsabilidades

• Manage a portfolio of 300 corporate clients trading online through our EBO platform
• Provide daily operational and trading assistance to clients
• Coordinate with internal departments to resolve client queries
• Represent the product and service as a client-facing ambassador

Conocimientos

Client servicing

Verbal communication

Multitasking

Problem solving

Sales experience

Excel

English proficiency

Herramientas

Excel

Descripción del empleo

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Junior Customer Relations Executive - Customer Relations Team

Ebury Barcelona - Office based

We are offering an exciting opportunity to join a fast growing team in Barcelona. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About You

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in a high pressure/pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask/prioritise – working around the daily deadlines

Commercial Awareness

• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye For Detail

• Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive To Solve Problems

• Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft suite (particularly excel)

Role

• You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
• You will have an understanding of clients business activities and FX needs
• You will make sure clients have Ebury as their main platform for trading and making payments internationally

The Ideal Candidate Will Have The Following

• Languages - Catalan and Spanish Fluency and English at a professional level
• Sales skills / experience is a PLUS
• Knowledge of FX and working experience
• Knowledge of Ebury's products
• Being able to adapt in a constant evolving and challenging environment

What We Can Offer You

• Career development and a clear path for progression, mapped out by your individual goals and personal objectives
• The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
• The opportunity to service and develop your own book of clients
• A support structure that will drive you to succeed in your next goal. Learn directly from experienced Client Portfolio Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

About Us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.