Italian Speaking Co-Host Onboarding Specialist - Global Home-Sharing Platform

Teleperformance; Barcelona; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Performance bonus

Referral program

World Trade Center Barcelona

Career development

Hybrid work potential

Job summary

Teleperformance in Barcelona is seeking a Co-host Onboarding Specialist to identify and convert top hosts into co-hosts, driving growth of a local network and improving property-owner monetization.

The role requires 1–2 years in customer success or account management, a BA/BS degree, and fluency in English with advanced Italian. Office-based with potential hybrid progression; salary 24,000€ gross/year plus up to 4,200€ bonus, plus referrals.

Qualifications

• 1–2 years of proven experience in Customer Success or Account Management.
• BA/BS degree or equivalent practical experience.
• C2 level Italian and proficient English.
• Outstanding communication and relationship-building skills.
• Proven track record of exceeding sales targets in a fast-paced environment.
• Strong organizational skills with multi-client management.

Responsibilities

• Identify and engage potential co-hosts in strategic locations.
• Use multi-channel outreach to educate prospects on program value.
• Guide sign-up and onboarding of co-hosts.
• Manage leads and track progress with Salesforce.
• Meet or exceed outreach and acquisition KPIs.
• Collaborate with sales teams and program managers.
• Stay current on industry trends and tools.

Skills

Italian language (C2)

English language (fluent)

Communication skills

Education

BA/BS degree

Tools

Salesforce

Mixmax

Job description

Role Overview

The Co-host Onboarding Specialist is a key member of the sales team. In this dynamic position, your primary mission is to identify and convert top‑tier hosts into co‑hosts — local professionals who can support other property owners to monetize their homes. Through selling, relationship building, and a deep understanding of the market, you will drive the growth of a reliable co‑host community that elevates the overall supply and service quality.

Success in this role requires a motivated, results-driven individual eager to shape the future of travel and property management.

Key Responsibilities:

Co-Host Acquisition and Relationship Building

• Identify and engage potential co-hosts in strategic locations.
• Utilize multi-channel outreach (emails and phone) to educate prospects on the program’s value and market trends.
• Establish rapport and build trust with decision-makers and key stakeholders.
• Deliver consultative pitches and tailored solutions to prospective co-hosts, guiding them through the sign‑up and onboarding process.

Co-Host Network Growth

• Assess potential pairing for local hosts and co-hosts based on their needs.
• Support the sign‑up process of the co‑host program.

Pipeline Management

• Utilize Salesforce and other internal tools to manage leads, track progress and optimize client workflows.

• Consistently meeting or exceeding individual outreach goals, acquisition and engagement KPIs.
• Provide regular updates, insights, and recommendations based on market feedback and client interactions.

Collaboration and Continuous Improvement

• Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
• Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results.

• Stay current on industry trends and leverage new tools to maximize client success.

• Engage actively in ongoing training, personal development, and knowledge sharing.

• 1-2 years of proven experience in Customer Success, Account Management, and/or a

related client-facing role.

• BA/BS degree and/or equivalent practical experience.
• C2 level of Italian and proficient level of English.
• Outstanding communication, relationship-building, and problem-solving skills.
• Proven record of exceeding sales targets in a fast‑paced, performance‑driven environment.
• Strong organizational skills with the ability to manage multiple client accounts simultaneously.
• Excellent written, verbal, and phone communication abilities.

Desirable skills:

• Expertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools.
• Background in hospitality, property management, or similar industries is preferred.
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification.
• Collaboration: Effectively working with others to achieve common goals.
• Communication: Exchanging information and ideas across various channels.
• Open Mindedness: Appreciating diverse perspectives to foster collaboration.
• Critical Thinking: Evaluating information for informed, data‑driven decisions.

• Full‑time (39 hours/week) position in Barcelona
• Office‑based role, with progressive course towards potential hybrid-model
• Salary of 24.000,00 € gross/year + up to 4.200,00 € gross/year in performance bonus
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Continuous skill development and certifications. Specific sales training.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Prime office location at the World Trade Center Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.