Italian & English Speaking - Customer Service & Sales Support Specialist

Axalta Coating Systems; Asturias; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Axalta Coating Systems in Asturias (Spain) is seeking an Italian & English Speaking Customer Service Representative to receive and process customer orders, including export orders, and provide service information to external customers.

You will act as primary contact for customers, liaise with sales, logistics and credit teams, and ensure timely deliveries while maintaining data integrity in SAP and our ERP systems. Fluent Italian and English are required; Spanish is a plus.

Formación

• Bachelor’s degree or equivalent through experience.
• Fluent in Italian and English; Spanish is an advantage.
• +2 years of experience in a customer service position or sales support role.

Responsabilidades

• Act as a primary point of contact for existing and potential external customers, internal escalations, and understanding internal relationships.
• Manage customer service inquiries to ensure requirements are met and process regular and complex orders.
• Perform root cause analysis, handle complaints and returns per policies, and liaise with logistics and finance teams.
• Monitor open orders to ensure on-time deliveries and perform quality checks.
• Maintain quality data integrity across customer master data, materials, invoicing, inventory, and transfers.
• Collaborate with internal and external stakeholders including sales, logistics, supply chain, carriers, and customers.

Conocimientos

Italian

English

Customer service

Sales support

Educación

Bachelor’s degree

Herramientas

SAP

Salesforce

Excel

Word

Descripción del empleo

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Italian & English Speaking Customer Service Representative to join us at our facility in Asturias (Spain).

The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.

Key Responsibilities

• Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).
• Manage customer service inquiries to ensure requirements are met. Receive and process regular and complex orders. Proactively notify late orders due to product availability or transportation issues.
• Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.
• Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed. Performs quality control checks and takes subsequent corrective actions.
• Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
• Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.

Key Requirements

• +2 years of experience in a customer service position or sales support role
• Bachelor’s degree or equivalent through experience
• Fluent in Italian and English. Spanish is an advantage
• Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Salesforce is an advantage
• Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert

We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [e-mail].

This is an active opening for which we are recruiting to fill immediately.