French Speaking - Customer Service & Sales Support Specialist

Axalta Coating Systems; Coruño; Presencial; EUR 34.000 - 50.000; Jornada completa

Descripción de la vacante

Axalta Coating Systems in Asturias, Spain, seeks a French-speaking Customer Service and Sales Support Specialist to process orders and provide service information to external customers, including complex/export orders.

Role requires native French, advanced English, and 2+ years in customer service or sales support. Proficiency in SAP and Excel is expected; Spanish is welcome. On-site position with cross-functional collaboration across sales, logistics, and credit control.

Formación

• 2+ years in a customer service or sales support role.
• Bachelor’s degree or equivalent through experience.
• Native French Speaking skills and advanced English language skills; Spanish welcome.
• Proficient in SAP and Excel; Salesforce a plus.

Responsabilidades

• Serve as a primary contact for existing and potential external customers.
• Receive and process regular and complex orders, including export orders.
• Address inquiries, solve problems, and process complaints/returns per policies.
• Monitor open orders to ensure on-time deliveries and maintain data integrity across systems.

Conocimientos

French language

English language

Spanish language

Customer service

Communication skills

Multitasking

Problem solving

Attention to detail

Educación

Bachelor's degree

Herramientas

SAP

Excel

Word

Salesforce

Descripción del empleo

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.We are currently looking for a French Speaking Customer Service and Sales Support Specialist to join us at our facility in Asturias (Spain).The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.Key responsibilities:Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).Manage customer service inquiries to ensure requirements are met. Receive and process regular and complex orders. Proactively notify late orders due to product availability or transportation issues.Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed. Performs quality control checks and takes subsequent corrective actions.Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.Key requirements:+2 years of experience in a customer service position or sales support roleBachelor’s degree or equivalent through experienceNative French Speaking skills and advanced English language skills. Spanish is welcome.Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Salesforce is an advantageSkills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Our Company:Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [e-mail] is an active opening for which we are recruiting to fill immediately.