Italian Customer Service Representative wanted in Barcelona!

Financecolombia; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic technology company in Barcelona is looking for an Italian Customer Service Representative to ensure excellent support for customers in a vibrant environment. Candidates should be fluent in Italian with strong problem-solving and customer care skills, and enjoy collaborating in a friendly team. Competitive salary and benefits are offered, along with opportunities for career growth.

Servicios

Competitive Salary Package

23 days of paid vacation

Supportive Work Environment

Career Growth opportunities

Formación

• C2 proficiency in Italian and minimum B2 level in English.
• At least 1 year of customer service experience, preferably in technical support.
• Advanced understanding of audiovisual products and networking.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Maintain records of all interactions in the system.
• Assist customers with service and product information.
• Escalate issues to senior team members as needed.

Conocimientos

Fluent in Italian

Customer care skills

Problem-solving

Descripción del empleo

Italian Customer Service Representative wanted in Barcelona!

Job Openings Italian Customer Service Representative wanted in Barcelona!

About the job Italian Customer Service Representative wanted in Barcelona!

Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
• Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
• Keep up-to-date with our services and products to better assist customers
• Escalate any service issues to senior team members as necessary
• Collaborate on team projects and cover for colleagues when needed
• Participate in regular meetings and contribute to a positive team environment
• Fulfill administrative duties, including tracking holiday and sickness records

What We’re Looking For

• Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level)
• Experience: At least 1 year of customer service experience, ideally in a technical support role
• Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products
• Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively
• Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution

What’s in It for You

• Competitive Salary Package based on experience and performance
• Working Hours: Monday to Friday, 09:00 AM - 06:00 PM
• Annual Leave: 23 days of paid vacation
• Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
• Career Growth: Access to guidance and resources to help you reach your full potential

If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career!