Italian Customer Care Agent In Greece - E-Commerce - Remote All Over Greece

Mercier Consultancy Medical; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading consultancy firm is seeking an enthusiastic Italian Customer Care Agent for a remote role. You will provide high-quality support to Italian clients in the e-commerce sector, ensuring a smooth shopping experience. Ideal candidates are fluent in Italian, possess excellent communication skills, and have experience in customer service. This position offers competitive monthly salary, fully paid training, and other benefits.

Servicios

Competitive Monthly Salary

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Italian (both written and spoken); proficiency in English is an advantage.
• Prior experience in customer service or e-commerce roles is highly desirable.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.

Responsabilidades

• Provide high-quality customer support in Italian through phone, email, and live chat.
• Assist customers with inquiries regarding orders, products, and services.
• Record and maintain accurate customer interactions using our CRM system.

Conocimientos

Fluency in Italian

Communication skills

Customer satisfaction commitment

Attention to detail

Herramientas

CRM software

Computer applications

Descripción del empleo

Italian Customer Care Agent In Greece - E-Commerce - Remote All Over Greece

Mercier Consultancy MD is searching for an enthusiastic Italian Customer Care Agent to join our dynamic team. This position is fully remote and available across Greece, offering you the chance to work from the comfort of your home. As an essential member of our e-commerce division, you will be responsible for delivering exceptional customer service to our Italian-speaking clients, enhancing their shopping experience with our products.

Key Responsibilities

• Provide high-quality customer support in Italian through various channels, including phone, email, and live chat
• Assist customers with inquiries regarding orders, products, and services, ensuring a smooth and pleasant experience
• Record and maintain accurate customer interactions and feedback using our CRM system
• Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty
• Work closely with other departments to elevate issues and provide timely solutions
• Keep up-to-date with product knowledge, promotions, and any changes in the e-commerce platform

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is an advantage
• Prior experience in customer service or e-commerce roles is highly desirable
• Excellent communication skills and a strong commitment to customer satisfaction
• Ability to handle multiple tasks efficiently while maintaining a high level of attention to detail
• Experience with CRM software and online customer service tools is a plus
• Comfortable using computer applications and navigating e-commerce platforms
• A positive, empathetic, and resourceful attitude towards customer interactions

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..