IT Support Technician with French & Spanish

sonnen Spain; Madrid; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A renewable energy company in Madrid seeks a skilled professional to handle technical inquiries and support for battery storage systems. The ideal candidate has over 3 years of experience in the solar industry and excellent problem-solving skills. Responsibilities include providing technical diagnosis, organizing training sessions, and collaborating with partners. Fluency in Spanish and English is required, along with CRM system experience.

Formación

• 3+ years of expertise in the Solar industry (inverters, storage).
• Fluency in Spanish and English; additional languages are a plus.
• Experience with CRM and case/ticketing systems.

Responsabilidades

• Handle partner inquiries about battery systems via various channels.
• Conduct remote and on-site technical diagnosis of systems.
• Plan on-site assignments for maintenance services.
• Provide feedback on service processes and propose improvements.
• Organize technical training for partners.
• Manage spare parts for local stocks.

Conocimientos

Problem solving

Excellent communication

Customer focus

Service focus

Team skills

Social competence

Educación

Technical studies/training

Herramientas

Salesforce

CRM systems

Descripción del empleo

What you will do to help drive energy transition :

Handling and documentation (via salesforce) of all partner inquiries, both pre-sales and post-installation, about our battery storage systems and chargers via telephone, chat, and emails

Remote technical diagnosis of the performance of the battery storage systems and charger

On-Site technical diagnosis and support of the battery storage systems and charger

Plan on-site assignments for service technicians for fault clearance and maintenance.

Provide continuous feedback on service processes as well as proposals for improvement.

Organization and execution of technical trainings for sonnen partners

Spare Parts Management for local stocks

Regular virtual meetings with our Premium Partners in Spain to discuss service-related topics

What you will need on that journey :

• You have a technical studies / training with several years of relevant professional experience in the mentioned tasks.
• You have at least 3+ years of expertise in the Solar industry (inverters, storage) and you are passionate about Energy Storage and Renewable Energy.
• You are a problem solver who enjoys a challenge and never gives up until a problem is fixed and bring excellent communication skills.
• You bring experience with CRM systems and case / ticketing systems.
• You havea customer and service focus, team skills, and social competence.
• You are, preferably, a native Spanish speaker and are fluent in English(additional languages are an advantage – German, Italian, Dutch, Danish, Swedish, French, etc.)