IT Support Technician (L1

Axiom Technologies; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global IT services firm in Madrid seeks an IT Support Technician to provide tier-1 and tier-2 support, resolving various technical issues for end users. The ideal candidate will have 2-5 years of experience in IT support roles and strong communication skills. Responsibilities include managing hardware/software, assisting with user onboarding, and maintaining IT documentation. This role offers opportunities for growth in a dynamic team environment.

Formación

• 2-5 years in IT support or technical support roles.
• Familiarity with Windows 10/11, macOS, and mobile operating systems.
• Proficient in Microsoft 365 applications and Active Directory.

Responsabilidades

• Provide tier-1 & tier-2 incident management support.
• Set up and configure desktops, laptops, and mobile devices.
• Manage and support Microsoft 365 applications.

Conocimientos

Communication skills

Problem-solving abilities

Teamwork

Educación

Bachelor’s degree in Computer Science

Technical diplomas or relevant certifications

Herramientas

ServiceNow

ManageEngine

Jira

Descripción del empleo

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Responsibilities

• Tier‑1 & Tier‑2 Incident Management
  • Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
  • Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.
• Hardware & Software Support
  • Set up, configure, and maintain desktops, laptops (Windows / macOS), mobile devices (iOS / Android), and peripherals (e.g., printers, AV equipment).
  • Troubleshoot hardware and software issues to minimize downtime.
• Application & Workspace Administration
  • Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
  • Administer Active Directory tasks (user creation, group policy management).
  • Handle system imaging and maintain an accurate IT asset inventory.
• User Onboarding & Offboarding
  • Prepare devices and access permissions for new hires.
  • Decommission or reassign equipment for departing employees.
  • Maintain documentation for all onboarding / offboarding processes.
• Security & Maintenance
  • Apply system patches and updates.
  • Maintain detailed documentation on system configurations, procedures, and support workflows.
• Specialized Support
  • Provide tailored support to VIP users.
  • Set up and maintain AV equipment and meeting room technology.
  • Assist with mobile device management and specialized tech requests.

Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical diplomas or relevant certifications are also acceptable.

Experience

• 2–5 years in IT support, helpdesk, or technical support roles.

Technical Proficiency

• Operating Systems: Windows 10 / 11, macOS, iOS, Android.
• Applications: Microsoft 365 Suite, Active Directory, ticketing / helpdesk platforms.
• Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP / IP protocols.
• Tools: Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.

Certifications (Preferred but not required)

• ITIL Foundation
• CompTIA A+
• Microsoft Certifications (e.g., MCSA)
• Apple ACMT
• Cisco CCST or CCNA

Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently and collaboratively under pressure.

Languages

• Fluent in Spanish and proficient in English (both written and spoken).
• Additional languages are a plus.

Availability

• Willingness to work outside of standard business hours if required.
• Open to participating in on-call rotations as needed.

How to Apply

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [contact email].