IT Support Technician Job Details | Sulzer

Sulzer; Burgos; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading engineering company in Burgos is seeking an IT Support Technician to ensure the smooth operation of IT systems. The ideal candidate will have 2-3 years of relevant experience, strong customer service skills, and be proficient in technical support. This role offers a permanent contract, competitive salary, and various benefits including restaurant tickets. Join a dynamic and experienced team in a supportive work environment.

Servicios

Permanent contract

Competitive salary

Restaurant tickets

International team

Positive working environment

Other fringe benefits

Formación

• 2-3 years of relevant IT support experience is required.
• ITIL Foundation or above is desirable.
• Strong understanding of networking and computer hardware.

Responsabilidades

• Ensure rapid issue resolution for IT services.
• Provide application support to users.
• Maintain servers and manage file systems.
• Oversee security measures and patch management.
• Maintain documentation related to systems.

Conocimientos

Attention to Detail

Customer Service Skills

Adaptability

Interpersonal Skills

Problem-Solving Skills

Technical Expertise

Educación

School diploma or equivalent IT qualification

Descripción del empleo

Overview

GF_IT-E484

IT Support Technician-Full Time-Burgos,Spain

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a/an IT Support Technician to join our GF_IT team in Spain to drive the seamless operation of IT systems within Sulzer by ensuring compliance with governance, guidelines, policies, and procedures. Also, leverage cutting-edge tools and methods to keep our business processes running smoothly and efficiently.

Responsibilities

• Rapid Issue Resolution: Ensure IT services and systems are quickly restored to operational status, following defined resolution and documentation processes.
• Application Support: Provide support for business applications within designated locations.
• System Maintenance: Maintain servers, storage, Active Directory, SQL services, and manage file systems and permissions.
• Security & Patch Management: Oversee security measures, scripting, patch management, and backup responsibilities.
• Documentation: Maintain documentation related to system configurations and changes.
• Environmental & Risk Management: Be familiar with environmental impacts, risks, and mitigation measures related to the role, and actively support company initiatives.

Qualifications

• Attention to Detail: Meticulous in ensuring accuracy and quality in all tasks.
• Customer Service Skills: Strong ability to support and communicate effectively with users.
• Adaptability: Flexible and able to adjust to changing environments and requirements.
• Interpersonal Skills: Excellent at building and maintaining relationships within the team.
• Problem-Solving Skills: Proficient in identifying issues and implementing effective solutions.
• Technical Expertise: Educated to school diploma standard with 2-3 years of relevant IT support experience; ITIL Foundation or above is desirable. Strong understanding of networking, computer hardware, IT architecture, and corporate enterprise environments.

What we offer you

• A permanent contract.
• A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
• Restaurant tickets
• Be part of an experienced, international team.
• A good vibe working environment.
• Other fringe benefits

No visa or work permit support can be provided for this role.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.