IT Support Technician

Veepee; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading European digital commerce company is seeking a motivated Incident Management professional. In this role, you will manage incidents, provide IT support, and create automation solutions. Ideal candidates possess a degree in IT (or equivalent experience), with strong troubleshooting skills and proficiency in C#. The position is full-time with a dynamic and creative work environment in Barcelona.

Servicios

Variable bonus

Flexible retribution package including Medical Insurance

Self-education courses

Participation in local and international meetups and conferences

Formación

• Proven experience with incident and IT service desk management.
• Good troubleshooting methodology and following best practices.
• Familiar with at least one programming language, preferably C#.
• Advanced English speaking and writing skills.
• Willing to work early and late shifts.

Responsabilidades

• First point of contact for Incident Management.
• Create automation for the Incident Management team.
• Provide first-line support to the tech transversal team.
• Assist in maintaining IT documentation.
• Support plans for IT needs of the growing company.

Conocimientos

Incident management

Troubleshooting

Team collaboration

Customer-focused attitude

Attention to detail

Workflow automation

Educación

IT bachelor degree or equivalent experience

Herramientas

C#

SQL

n8n

Zapier

Descripción del empleo

Overview

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Eboutic and vente-privee, Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries, Veepee is taking a leading role in the European digital commerce landscape. If you find Incident management exciting and you thrive working in a team, don’t hesitate to join our dynamic team. In a nutshell, you will be part of a small operational and IT (Tech transversal) support team. You will participate in several duties including managing the Incident of Veepee, monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.

Responsibilities

• Being the first point of contact for Incident Management.
• Be the entry point for stand-by duties after working hours and during weekends on a rotative system (On-call shift).
• Create automation which will benefit our Incident Management team.
• Provide first-line application support to the tech transversal team.
• Assist in the maintenance of IT documentation and knowledge-based articles.
• Suggest, discuss, elaborate, apply and support plans to face the challenges of an ever-growing company’s IT needs.

Requirements / Nice to Have

• Proven working experience with incident and IT service desk management.
• Good troubleshooting methodology and following best practices.
• IT bachelor graduate (or equivalent by experience).
• Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL.
• Advanced level of spoken and written English.
• Another European language such as French will be an advantage.
• Able to work in early and late shifts between 6:30am - 8:00pm.
• Familiar with workflow automation (ideally n8n or Zapier).

Skills & Qualities

• Precise, keeping an excellent eye for detail.
• Team player with a “can-do”, and “hands-on” attitude.
• Service-oriented whilst being customer-focused.
• Flexible, autonomous, and resourceful; good communicator.
• Can deal with pressure and high volumes of work.

Benefits

• Variable bonus.
• Dynamic and creative environment within international teams.
• The variety of self-education courses on our e-learning platform.
• Participation in meetups and conferences locally and internationally.
• Flexible retribution package (including Medical Insurance).

Recruitment Process

• 30-minute HR Screen with a Veepee Tech Recruiter.
• Technical exchange.
• Team Interview.

Who we are

Veepee Tech is a tech community of 600 collaborators who play a key role in Veepee’s innovative strategy. From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid, all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with. If you love to try things why don’t you jump on this new adventure?

For more information about our ecosystem: (career site) careers.veepee.com

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