IT Support - Team Lead RevOps · Barcelona (Rubí)

Submer - Datacenters That Make Sense; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A sustainable tech company in Spain is seeking an IT Support - Team Lead to oversee IT operations and Support & HelpDesk for all employees. This role involves managing L1 and L2 support, liaising with vendors, and implementing modern workplace solutions. The ideal candidate should have at least 5 years of experience in IT operations, strong knowledge of Windows and Mac systems, and networking skills. An attractive compensation package is offered.

Servicios

Attractive compensation package

Restaurant Pass

Private Health Insurance

Languages classes

On-site gym

Healthy work environment

Formación

• Minimum of 5 years in Support IT Operations and HelpDesk.
• Experience managing various endpoints including mobile devices.
• Strong knowledge of O365 / Azure.

Responsabilidades

• Lead L1 and L2 Support in IT Operations at Global level.
• Liaise with Vendors/Partners for advanced support.
• Manage IT Department resources: Inventory and Ticketing.
• Control IT assets and maintenance contracts.
• Implement Modern Workplace for all Users.

Conocimientos

Support IT Operations

Windows 10/11 management

MacOs management

Networking knowledge

Security projects experience

O365 / Azure ecosystem knowledge

Good English skills

Descripción del empleo

IT Support - Team Lead

RevOps · Barcelona (Rubí)

Drive Submer’s IT initiatives, collaborate with your teammate on projects and Support & HelpDesk, and lead the Modern Workplace rollout to make tech seamless for everyone.

Location & work modality

Start: ASAP

Type of Contract: Permanent / Full Time in-office (Rubí)

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time.

At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter, supercomputer, hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. We’re scaling our team and operations worldwide to meet growing international demand.

What impact you will have

The IT Operations Lead will support Global IT Operations on a daily basis, working closely with the IT Manager. You’ll collaborate with another IT team member, providing direction and support to ensure smooth day-to-day operations. You’ll oversee IT Support & HelpDesk for all Submer employees, while actively contributing to IT projects including Networking, Datacenter, Audiovisuals, and Cloud Services. You’ll also drive the implementation of the Modern Workplace across Submer and take part in other business initiatives.

What you’ll do

• Lead L1 and L2 Support in IT Operations at Global level (mainly in Barcelona)
• Liaise with Vendors/Partners for advanced support (L3)
• Manage IT Department resources: Inventory, Ticketing, Processes and Documentation.
• Manage IT Admin Resources: Onboarding/Offboarding, Identities, AD, Accesses and Permissions.
• Control IT assets and maintenance contracts (Office, Factory, Datacenter).
• Implementing Modern Workplace for all Users/Endpoints: MS Intune, Defender, Entra ID

What you’ll need

• Minimum of 5 Years in Support IT Operations and HelpDesk
• Experience managing Windows 10/11 and MacOs and other Endpoints (mobile)
• Experience in Networking and Security projects
• Strong knowledge of O365 / Azure ecosystem
• Good English skills (will be reinforced with internal training)

What we offer

• Attractive compensation package reflecting your expertise and experience.
• Restaurant Pass.
• Private Health Insurance.
• Languages classes (English).
• A healthy work environment with fresh fruits to energise and an on-site gym for active breaks.
• A great work environment characterised by friendliness, international diversity, flexibility, and friendly approach.
• You’ll be part of a fast‑growing scale‑up with a mission to make a positive impact, offering an exciting career evolution.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.