IT Support Engineer / IT Technician

AWD online; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A technology services company is seeking an IT Support Engineer / IT Technician located in Madrid, Spain. The role involves diagnosing technical issues across Microsoft Windows, Linux, and macOS platforms, ensuring system security and stability. Candidates must be fluent in both English and Spanish and have experience in technical support roles. The position offers a full-time, fixed-term contract with negotiable salary based on experience.

Formación

• Previous experience in an IT Engineer / Technical Support or IT Technician role within managed services or enterprise IT.
• Strong technical capability across Microsoft Windows, Linux (Ubuntu / Red Hat), and macOS environments.
• Experience with OS patching cycles and structured change management.

Responsabilidades

• Diagnose and resolve issues across Microsoft Windows, Linux, and macOS.
• Support security patching, feature updates, and firmware fixes.
• Troubleshoot authentication, networking, peripherals, drivers, and performance problems.
• Assist with imaging, configuration, and provisioning of corporate endpoints.
• Resolve installation, performance, and compatibility issues.

Conocimientos

Fluent in English

Fluent in Spanish

Troubleshooting skills

Technical problem-solving

Experience with Microsoft Windows

Experience with Linux

Experience with macOS

Customer service skills

Descripción del empleo

IT Support Engineer / IT Technician

A great opportunity for an IT Support Engineer / IT Technician skilled in troubleshooting, patching, operating system support, and technical problem-solving across Microsoft Windows, Linux, macOS, enterprise applications, and mobile platforms.

If you’ve also worked in the following roles, we’d also like to hear from you:

• IT Support Technician
• Desktop Support Engineer
• IT Service Desk Analyst
• Systems Administrator
• Infrastructure Technician
• Technical Support Engineer

SALARY: Negotiable depending on experience

LOCATION: Madrid, Spain (Candidates MUST Live in Spain)

JOB TYPE: Full-Time, Fixed Term 3 Year Contract

PLEASE NOTE: Candidates will need fluency in English and Spanish

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / IT Technician with strong skills in diagnosing technical issues, applying system updates, and supporting secure endpoint environments.

As an IT Support Engineer / IT Technician, you will resolve complex technical problems across Microsoft Windows, Linux, and macOS, ensuring systems remain stable, secure, and fully updated. You will also support enterprise applications and deliver high-quality customer service.

The IT Support Engineer / IT Technician will play an important role in maintaining OS security baselines, managing MDM‑compliant devices, and supporting users across a wide range of enterprise technologies.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

• Technical Support: Diagnose and resolve issues across Microsoft Windows, Linux, and macOS
• Patch Management: Support security patching, feature updates, and firmware fixes
• Issue Resolution: Troubleshoot authentication, networking, peripherals, drivers, and performance problems
• System Imaging: Assist with imaging, configuration, and provisioning of corporate endpoints
• Enterprise Application Support: Resolve installation, performance, and compatibility issues
• Vendor Liaison: Work with software vendors on defect resolution and escalations
• Documentation: Contribute to SOP creation for industry or customer‑specific applications
• BYOD Support: Provide support for iOS and Android devices under MDM requirements

CANDIDATE REQUIREMENTS

• ESSENTIAL
• Must be fluent in English and Spanish
• Previous experience in an IT Engineer / Technical Support or IT Technician role within managed services or enterprise IT
• Strong technical capability across Microsoft Windows, Linux (Ubuntu / Red Hat, and macOS environments)
• Experience with OS patching cycles, system updates, and structured change management
• Proven experience of troubleshooting networking, drivers, file systems, and hardware/software issues
• Experience with MDM solutions such as Intune or Jamf
• Experience with CMDB systems and patch-level compliance tracking
• Excellent communication and customer service skills

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration.
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C14108