IT Support Engineer

Teleconsult; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the European teleradiology market is seeking an IT Support Engineer to maintain IT system stability and provide user support. This role involves first and second-level assistance, aiding in IT projects, and managing equipment for medical and office staff, requiring both technical proficiency and excellent communication skills.

Formación

• Proven experience as an IT Support Engineer, preferably in healthcare or teleradiology.
• Knowledge of TCP/IP, DNS, DHCP, VPN.
• Full professional proficiency in English; Swedish or Spanish is a plus.

Responsabilidades

• Deliver first and second-level remote and on-site support for IT issues.
• Install, configure, and maintain IT equipment and manage user accounts.
• Assist in IT infrastructure projects and contribute to system improvements.

Conocimientos

Diagnosing and resolving hardware, software, and network issues

Problem-solving

Communication

Educación

Bachelor's degree in Computer Science, Information Technology, or related field

Herramientas

Google Workspace

Microsoft Entra ID

Intune

Autopilot

Descripción del empleo

Since 2008, Teleconsult has been a prominent player in the European teleradiology market. We integrate advanced technology with a strong emphasis on work-life balance for our over 250 radiologists. Our company collaborates with over 70 Swedish hospitals, NHS hospitals in the UK, Dutch hospitals, the Netherlands' national breast cancer screening program, international clinical trials, and has also been appointed as the UN's European teleradiology partner for tuberculosis screening (non-profit). Our offices are located in several countries, including Sweden, the UK, Spain, Indonesia, New Zealand, and the Netherlands.

Our values revolve around the belief that the highest medical quality arises from a harmonious relationship with our physicians and client hospitals, with a focus on the patient. We leverage innovative technology to promote this harmony.

Role Description

The IT Support Engineer plays a crucial role in maintaining the stability and efficiency of IT systems across our organization. This role supports medical and office staff by providing technical assistance, managing infrastructure, and ensuring compliance with quality, security, and environmental standards.

Key Responsibilities :

• Deliver first and second-level remote and on-site support for hardware, software, and network issues
• Install, configure, and maintain IT equipment, manage user accounts, and ensure data security
• Provide IT onboarding and training for new staff and doctors
• Assist in IT infrastructure projects, perform audits, and contribute to ongoing system improvements

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Engineer or similar role, preferably in the healthcare or teleradiology industry.
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Strong knowledge of Windows operating systems.
• Familiarity with networking concepts, including TCP / IP, DNS, DHCP, and VPN.
• Experience with Google Workspace and other enterprise IT tools.
• Experience with Microsoft Entra ID / Intune / Autopilot
• Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of the organization.
• Strong problem-solving skills and attention to detail.
• Relevant certifications (e.g., AWS, Microsoft Certified IT Professional, are a plus.)
• Excellent communication skills in English language. Full professional proficiency both written and verbal required. Swedish and / or Spanish is a plus
• Social & communicative, diplomatic, able to work in an international virtual team environment
• Service oriented
• Ability to adapt to a multi-disciplined work environment
• Control and coordinate complex technical situations and challenges in a calm and professional manner
• High level of energy and can handle stress