IT Support Analyst – Barcelona (Entry Level)

Coty; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global beauty company in Barcelona is seeking an IT Support Analyst to join their new Supply Chain Hub. Responsibilities include providing high-quality customer support, managing IT tickets, and collaborating with teams to optimize support services. Ideal candidates should possess strong technical knowledge of Windows systems and excellent communication skills in Spanish and English. Opportunities for training and development are provided.

Servicios

Internal and external training

Mentoring and development opportunities

Formación

• Hands-on technical knowledge of Windows operating systems.
• Ability to handle customer service delivery effectively.
• Effective communication of technical information to users.

Responsabilidades

• Provide customer support through installations and upgrades.
• Collaborate with teams to ensure timely support.
• Monitor and resolve IT support tickets.

Conocimientos

Technical knowledge of network and PC operating systems

Excellent customer service

Written and oral communication skills in Spanish and English

Knowledge of collaboration platforms

Ability to work under pressure

Herramientas

ITSM tools

Meeting room systems

Video conference systems

Descripción del empleo

A global beauty company in Barcelona is seeking an IT Support Analyst to join their new Supply Chain Hub. Responsibilities include providing high-quality customer support, managing IT tickets, and collaborating with teams to optimize support services. Ideal candidates should possess strong technical knowledge of Windows systems and excellent communication skills in Spanish and English. Opportunities for training and development are provided.