IT Service, Governance Risk & Compliance Specialist

BME | Bolsas y Mercados Españoles; Madrid; Híbrido; EUR 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible schedule

Meal allowance

Medical insurance

Pension fund

Learning platforms

Parking & shuttle

Descripción de la vacante

BME | Bolsas y Mercados Españoles in Madrid (Las Rozas) is seeking an IT Service, Governance Risk & Compliance Specialist to strengthen compliant IT services in a regulated market. You will support SLA governance, IT controls, and risk management across IT services, collaborating with owners and technical teams.

The role emphasizes ownership, continuous improvement, and clear governance reporting, with a hybrid work model and a focus on operational resilience and audit readiness.

Formación

• 3+ years in IT service management, IT audit, IT controls, or governance in a regulated environment.
• Strong understanding of SLA governance, service reporting, risk and compliance processes.
• Coordinate evidence collection and remediation activities with stakeholders.
• Structured, analytical, and detail-oriented with good communication.
• Fluent in English and Spanish.

Responsabilidades

• Monitor SLAs across applications and IT services, prepare service reports and support reviews.
• Coordinate IT control, audit, and compliance activities, including evidence collection and remediation tracking.
• Identify, assess, and document operational and technology risks with risk owners.
• Maintain governance documentation, metrics, and reporting for decision making.
• Collaborate with technical teams to improve resilience, control effectiveness, and service quality.

Conocimientos

ITSM

IT Audit

IT Controls

Governance

SLA Governance

Risk Management

Stakeholder comms

English/Spanish

Descripción del empleo

Do you want to help strengthen reliable, compliant, and well-governed IT services in a regulated financial market environment? We are looking for an IT Service, Governance Risk & Compliance Specialist to join our IT Management Team within Exchanges IT in Las Rozas, Madrid. In this role, you will support service management, Service Level Agreements (SLA) governance, IT controls, audit readiness, and risk management activities across relevant IT services. You will work closely with application owners, risk owners, and technical teams in a collaborative environment built on ownership, trust, and continuous improvement.

What You Will Do

• Monitor Service Level Agreements (SLAs) performance across applications and IT services, prepare service reports, and support regular service reviews.
• Coordinate IT control, audit, and compliance activities, including evidence collection, remediation tracking, and follow-up actions.
• Work with risk owners and application owners to identify, assess, and document operational and technology risks.
• Maintain governance documentation, service metrics, and management reporting to support transparent decision-making.
• Collaborate with technical teams and stakeholders to improve operational resilience, control effectiveness, and service quality.

What You Bring

• A minimum of 3 years of experience in IT service management, IT audit, IT controls, or governance roles, ideally in a regulated environment.
• Good understanding of Service Level Agreements (SLA) governance, service reporting, operational risk, and compliance processes.
• Ability to coordinate evidence collection, follow-up actions, and remediation activities with different stakeholders.
• Structured, analytical, and detail-oriented working style, with strong communication and collaboration skills.
• Professional proficiency in English and Spanish are required.

What We Offer

• Hybrid model up to 40% working from home
• 37,5 hours/week with flexible schedule and 29+2 holidays
• Daily meal allowance
• Additional Medical Insurance for employee and family
• Pension fund
• Access to technical and language learning platforms
• Free parking spots, charger spots and shuttle bus (only for Las Rozas - Madrid location)