IT Service Desk Intern

The-Social-Hub; Bellprat; Hybrid; EUR 8,900 - 13,000; Full time

Benefits offered by this job

On-the-job coaching

Access to facilities

Hotel stays discount

Gym access

Team culture

Job summary

The Social Hub in Barcelona is offering an IT Service Desk Intern position for 5-6 months starting February 2027. You’ll be the first point of contact for staff, log tickets, troubleshoot issues, and learn IT support in a dynamic, international environment.

Join a playful, supportive team in a hybrid setup. You’ll gain hands-on experience with hardware, software, and CMDB processes while developing practical IT skills and customer-focused communication.

Qualifications

• Student in Computer Science or related field pursuing internship.
• Some help desk or IT support experience is a plus.
• Strong communication and teamwork skills are essential.

Responsibilities

• Provide friendly 1st line IT support for HQ staff and hotels.
• Log, track, and follow up on support tickets.
• Assist with hardware/software issues and system setups.
• Maintain CMDB accuracy and manage IT stock.

Skills

First line IT support

Ticketing systems

Communication

Teamwork

English proficiency

Education

Pursuing Computer Science or related field

Tools

CMDB

Hardware setup

Job description

Your Mission, Should You Choose to Accept It
Ready to be the friendly tech hero everyone at HQ and our hotels relies on? As our IT Service Desk Intern, you’ll be the first point of contact for any tech hiccups, helping our staff get back on track when systems or equipment act up. You’ll dive into tickets, troubleshoot issues, and learn the ins and outs of IT support in a vibrant, international environment. Along the way, you’ll pick up new skills, tackle real challenges, and grow your tech know-how. The team is supportive, cheerful, and always up for a laugh, so you’ll fit right in. You will join the team at our headquarters in Barcelona for a period of 5-6 months, starting February 2027.

In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Provide friendly 1st line IT support for HQ and hotel staff
• Troubleshoot hardware, software, and system issues
• Log, track, and follow up on support tickets
• Manage IT stock control, updating CMDB & Shipping devices to new users
• Assist with system setups, updates, and maintenance
• Collaborate with the team to solve problems efficiently
• Keep your work organised and accurate, even when things get busy
• Learn and grow your IT skills in real-world scenarios

What You’ll Have

• You’re studying Computer Science or a related field
• Some experience in Help Desk or IT support is a plus
• You’re cheerful, resourceful, and detail-oriented
• You can think analytically and solve problems on the fly
• You enjoy working in a team and communicating clearly
• English is a must; local language is a nice bonus
• A great sense of humour and willingness to learn
• Must live in Barcelona

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy
• On the job coaching and guidance
• Monthly compensation for your internship (please note that travel costs are not reimbursed)
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
• A first glimpse into the world of Hospitality with one of the most innovative players in the market
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework.We make our best and fairest offer upfront, so we don't negotiate salaries.Because fairness shouldn’t depend on who negotiates best.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Most of our internships require 32–40 hours per week.