F&B Supervisor

HOSPITALITY CONNECTION BARCELONA SL; Donostia/San Sebastián; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

European property discounts

Growth opportunities

Descripción de la vacante

The Social Hub is seeking a Community / F&B Supervisor for our San Sebastian location. You will supervise front-of-house operations, support the Front of House Manager and Hotel Manager, and ensure guests receive excellent service across restaurant and bars.

You will be the hotel’s connector, helping to create a seamless guest experience and lively community atmosphere. With 1+ year hotel or team-leading experience, you’ll manage guest needs, resolve issues, and foster a positive, inclusive

Formación

• 1+ year hotel experience or team-leading experience.
• Strong English communication skills.
• Ability to stay calm and organized during peak periods.
• Legally allowed to work in Spain.

Responsabilidades

• Supervise front-of-house staff and coordinate with hotel management and the team of community hosts.
• Ensure flawless welcome, check-in, restaurant and bar service, and guest interactions to deliver memorable stays.
• Assist guests with needs, handle questions and complaints professionally.
• Keep an overview of hotel activities and maintain a cool head in stressful situations.
• Engage with the guest community and help build the TS H network within the property.

Conocimientos

Team leadership

Guest service

English communication

Cross-selling

Descripción del empleo

The Social HubCome join the future of hospitality and be the new Community Supervisor of our San Sebastián location!Your Mission, Should You Choose To Accept:As our Community / F& B Supervisor, you’ll make sure that each guest is having the best possible TSH- experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations.Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable - you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old- school hotel duties: you are the hotel’s super- skilled connector and responsible for the hotel’s seamless and smooth running.In Case You Don’t Know Who We Are:Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.What You’ll DoYou’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic!You know about our product offering and how to (cross- ) sell these products to our guestsAny guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occurYou’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situationsYou love to share your TSH- wisdom. When team- members have questions or need assistance, you come to their rescue!You’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needsHave fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about

Requisitos

You have a flexible, hands- on, motivated and positive approachYou have at least 1 year of hotel experience or team leading experienceYou’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needsYou always have a helicopter view and know exactly when to be where and how to best assist the teamYou love responsibility and handle stressful peak periods like a proYou have good communication skills in English (Speak any other languages? The more the merrier! )You’re hard working, responsible and have a “let’s do this! ” mentalityYou build, lead and inspire motivated, happy teams like a naturalYou’re legally allowed to work in Spain

Se Ofrece

The opportunity to work at a dynamic, multi- national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the futureThe chance to learn and grow in your role with the potential for future growthAwesome discounts in all our properties in Europe and not just for you, but also for your friends and family!A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuffWho you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.