IT Service Desk Agent (German-speaking) - Remote - FI01

Concentrix Spain; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A global technology services provider is seeking an IT Service Desk Agent to provide 1st level support remotely from Spain. The ideal candidate will handle IT requests, analyze issues, and ensure customer satisfaction while working in a dynamic global team. Great opportunity for personal development with full paid training and a competitive salary.

Servicios

Salary €22,000 gross / year

Bonus up to €2,400 gross / year

Career development programs

Full paid training

Formación

• Proficient or bilingual German and advanced English skills are required.
• Experience in 1st- or 2nd-level IT support is essential.
• Strong IT knowledge, particularly with Windows 10 and Office 365.

Responsabilidades

• Provide 1st level support to client workers.
• Handle IT requests via phone, mail, and chat.
• Perform root cause analysis and troubleshooting.

Conocimientos

Proficient or bilingual level of German

Advanced English

Experience in 1st- or 2nd-level IT support

Good IT knowledge (Windows 10, Office 365, MS Teams)

Analytical approach

Experience in ITSM ticket systems (ServiceNow)

Knowledge of ITIL V4 processes

High customer and service orientation

Reliable and systematic way of working

Willingness to learn and develop

Descripción del empleo

Description

Experience the power of a game-changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an IT Service Desk Agent (Remote from Spain), you will be part of our team of game‑changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development: We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Provide 1st level support to client workers.
• Handle IT requests or issues via phone, mail, chat, or via self‑service portal.
• Perform root cause analysis and troubleshooting via phone and/or remote access.
• Monitor IT requests and issues in the client’s ITSM service management system, including categorisation and prioritisation.
• Use internal knowledge databases to achieve a first‑resolution rate.
• Cooperate with the client’s 2nd level service organisations and external service providers.
• Provide support to client employees in the operation of user systems and peripheral devices.

Requirements

We embrace our game‑changers with open arms—diverse, curious, and ready to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Proficient or bilingual level of German and advanced English.
• Experience in 1st‑ or 2nd‑level IT support, ideally in larger environments.
• Good IT knowledge, especially of Windows 10, Office 365, MS Teams, and troubleshooting hardware and software.
• Analytical approach to complex issues.
• Experience in ITSM ticket systems (ideally ServiceNow).
• Knowledge of processes according to ITIL V4 (good to have).
• High customer and service orientation and sense of responsibility.
• Reliable and systematic way of working.
• Willingness to learn and develop technical and soft skills and to work shifts.
• High motivation and willingness to work in a global team.

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

Offer

What’s in it for you:

• Full‑time, 39‑hour / week permanent contract (Monday to Friday 8:00‑17:00).
• Salary €22,000 gross / year + up to €2,400 gross / year in bonus.
• Great location in Barcelona.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs and specialised courses.

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Equal Employment Opportunity Statement

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.