IT Service Delivery & Project Manager

SGS; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading Testing, Inspection, and Certification company in Madrid is seeking an experienced IT professional to manage application delivery and support. The ideal candidate will have a Bachelor's degree in IT and proven experience in project management and service delivery. You will lead the delivery of applications while ensuring compliance with technical and operational standards. This role offers a flexible hybrid work model with access to continuous learning opportunities.

Servicios

Flexible schedule

Hybrid work model

Continuous learning opportunities

Formación

• Proven experience managing IT projects and service application support.
• Solid understanding of project management methodologies and the full software delivery lifecycle.
• Technical background in application development or infrastructure is a plus.

Responsabilidades

• Lead end-to-end delivery of applications, ensuring quality.
• Manage vendor deliveries for outsourced applications.
• Coordinate with cross-functional teams and ensure compliance with guidelines.

Conocimientos

Project management

Service delivery

Communication skills

Educación

Bachelor’s degree in IT, Computer Science, or related field

Herramientas

ServiceNow

Azure DevOps

Descripción del empleo

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over2,500 laboratories and business facilitiesacross 115 countries, supported by a team of99,500 dedicated professionalswith over 145 years of service excellence.

Job Description

We are seeking an experienced IT professional with a strong background in service delivery and project management to lead application delivery and support within our Corporate IT team. The role combines service delivery and project management responsibilities, with a strong focus on coordinating external vendors and supporting the transition of selected services to in-house delivery, while ensuring alignment with SGS’s technical and operational standards.

Key Responsibilities

• Lead end-to-end delivery of application, being responsible for both their support & improvements (through projects), ensuring overall delivery quality.
• Lead internal functional & technical teams in supporting and developing complex business applications.
• Managing vendor deliveries for those outsourced applications & for fixed priced projects (ie: non-internalized work).
• Ensure the application delivery meets technical and operational standards including security, performance, and maintainability.
• Coordinate with cross-functional teams and ensure compliance with architecture and security guidelines.
• Translate complex situations & topics into actionable plans and influence stakeholders across the organization.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Proven experience managing IT projects and service application support, with a solid understanding of project management methodologies and the full software delivery lifecycle.
• Excellent communication skills, with the ability to translate complex technical information into actionable items and effectively influence stakeholders at all levels.

Nice to Have

• Technical background in application development or infrastructure.
• Experience with ServiceNow and Azure DevOps
• ITIL4 Certified

Additional Information

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

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