IT Ops Functional Specialist

Werfen; Cataluña; Presencial; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

Werfen is seeking an IT Ops Functional Specialist to implement IT solutions in laboratories and provide both remote and on-site support. You will train customers on product usage and collaborate with the Help-Line and Product Support teams to ensure successful integration and operation of systems.

In this role, you will analyze laboratory processes, maintain up-to-date documentation, and coordinate project tasks with customers while adhering to the company’s standards and ethics.

Formación

• Bachelor’s degree or similar in Health Sciences.

Responsabilidades

• Implement IT solutions following best practices.

Conocimientos

Project management

Interoperability platforms

BI tools (QlikSense)

English (Fluent)

Spanish/Portuguese language

Communication

Autonomy

Educación

Bachelor's degree in Health Sciences or related field

Clinical Specialist in Laboratory Medicine/Pathology

Vocational training in Laboratory Technician

Herramientas

QlikSense

IT Help-Line tools

Laboratory IT solutions platforms

Descripción del empleo

Key responsibilities

The IT Ops Functional Specialist has the following main responsibilities:

• Implement the IT solutions, while ensuring compliance with the best practices in the assigned role.
• Provide functional capacitation to costumers in the use of our different products.
• Maintain an assertive communication with the customer and the team.
• Provide remote and on-site technical, operational and application-related support to customers, assisting them with the integration of the IT solutions in their laboratories.
• Analyse the processes associated with the Laboratory and promote improvements within the technological area.
• Work closely with the IT Help-Line and IT Product Support teams.
• Report on the activity carried out, within the time frame set in the Style Guide.
• Remain up-to-date on the various technology tools and products.
• The Project Manager/Project Leader is also responsible for the following:
• Plan and coordinate the project's tasks and actions, ensuring the performance of all the activities required to implement and maintain the system by regularly checking the status of the tasks and actions.
• Detect and communicate to the customer any risks that could lead to deviations in the achievement of the set objectives
• Interact with the customer at all levels of project management to resolve independently any conflicts/problems.
• Ensure that the project's relevant technical documentation is up-to-date and available to the entire team.
• Ensure compliance with company regulations and Quality policies.
• Ensure compliance with the Corporate Code of Ethics.

Key internal relationships

They will be defined according to the department's needs, and they will include the following interactions:

• Fluid relationship with all the roles in the BU Healthcare IT Solutions, as well as with the Help-Line support team.
• Effective communication with the development team through the product specialist.
• Fluid relationship with Area Managers, Key Account Managers and Sales Application Specialist at Werfen Spain and Portugal.

Minimum knowledge and experience required for the position

Education:

• Bachelor's degree or simliar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering, etc.
• Clinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology, Immunology, Haematology or Clinical Pathology.
• Mid-level vocational training in Laboratory Technician or High level vocational training in Clinical and Biomedical Laboratory Technician.

The following will be valued:

• In IT projects within the scope of Clinical Laboratories and/or hospital environments.
• In the management of the structure of Clinical Laboratories, as well as in the definition of the associated global processes.

Additional skills/knowledge

• Project Manager Professional Certification
• Knowledge of interoperability platforms
• Knowledge of BI tools, particularly QlikSense

Languages

• Fluent English is recommended
• Spanish and/or Portuguese

Skills and Competencies

The ideal candidate for this position will exhibit the following skills and competencies:

• Good oral and written comunication.
• Language appropriate to the Laboratory.
• Assertive attitude and relational skills.
• Ability to persuade and negotiate.
• High degree of autonomy and proactivity.
• Analytical and resolution capacity.
• Flexible attitude and ability to work in a team.
• High degree of responsibility.
• Orientation to decision making.
• Creative skills and orientation to results.
• Organizational and time management skills.
• Orientation towards customer needs.
• Knowledge of information systems.
• Knowledge of trade flows.
• Within the job's Location Area: Up to 65% of the annual working time
• Within the scope of Spain/Portugal: Up to 30% of the annual working time
• Type-B driving licence is required

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

Building Partnerships

Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.