IT Operations Specialist

Omega CRM, A Merkle Company; Gijón; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading digital consulting company in Gijón seeks an IT Operations Specialist to ensure system lifecycle management and compliance documentation. The role involves coordinating backups, managing incidents, and enhancing system performance. Candidates should have strong experience in Windows administration and excellent communication skills. Perks include a permanent contract, flexible schedules, and professional training opportunities.

Servicios

Flexible Schedule

Trainings & Certifications

Health insurance

Home Office

Formación

• Must have demonstrated understanding and experience with various IT infrastructure topics.
• Be well organized, structured, and methodical.
• Ability to effectively present information.

Responsabilidades

• Monitor system lifecycle and compliance documentation.
• Perform incident and problem management.
• Coordinate service level agreement monitoring.

Conocimientos

Windows System Administration

Knowledge of Infrastructure topics

Excellent communication skills

Customer oriented

Experience in SAP BASIS

Excellent English skills

Other languages (German, Japanese, Mandarin, Spanish)

Educación

ITIL v3.0 Fundamentals Certification

Herramientas

SAP BASIS

Citrix

Windows Server Database

Descripción del empleo

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The system lead is responsible for:

• System Lifecylce / Compliance documentation
• Coordinating and scheduling backup / recovery & Performing Disaster Recovery Testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• (Audit trail &) error log monitoring
• Enhancementconfiguration changes to software
• Coordinating software management
• Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Performing Incident & Problem Management
• Performing System Lead GxP Assessments in coordination with Validation Manager
• Performing Change Management
• Supporting Deviation and CAPA management
• Performing frequent system performance checks
• Drive the system lifecycle management
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving

Experience & Skills

• Windows System Administration
• Windows Server Database
• Citrix
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.
• Experience in SAP BASIS a plus.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus
• Customer oriented
• Must be well organized, structured and methodical
• Excellent communication skills both written & verbal
• Be able to work successfully on a team
• Excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Be able to present information effectively

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.