IT Infrastructure & Support Technician

VisionHarbor.; Málaga; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Teams in Málaga and Abu Dhabi

Direct impact

Descripción de la vacante

VisionHarbor in Málaga is seeking an IT Infrastructure & Support Technician to operate, support and improve IT environments for its client portfolio and in-house systems. You will work with users and stakeholders, acting as a trusted technical contact across the VisionHarbor fleet.

You’ll join a multi-national team, contribute to cybersecurity initiatives and ensure reliable connectivity, backup verification and patching at client sites. Fluent Spanish and professional English are required.

Formación

• 3+ years in IT systems administration or infrastructure support.
• Strong knowledge of Windows Server, Active Directory, Entra ID and Microsoft 365.
• Working knowledge of networking: TCP/IP, VLANs, Wi-Fi, firewalls and VPN.
• Hands-on experience with backup, endpoint protection and RMM tools.
• Working knowledge of ITIL service management practices.
• Fluent Spanish and professional working English.
• A valid driving licence.

Responsabilidades

• Deliver support across endpoints, collaboration tools and business applications.
• Manage incidents and service requests within agreed service levels.
• Administer Windows Server, Active Directory, Entra ID and Microsoft 365.
• Maintain LAN, Wi-Fi, firewalls, VPN and connectivity across client sites.
• Carry out preventive maintenance, including patching, monitoring, health checks and backup verification.
• Apply security baselines and work with our cybersecurity practice on remediation.
• Coordinate with telecom, hardware and software providers on behalf of clients.
• Maintain technical documentation, asset records and runbooks.

Conocimientos

Fluent Spanish and professionalWorking

ITIL service management practices

Ownership mindset

Problem-solving

Educación

IT certifications (Microsoft 365 Administrator, CCNA, CompTIA Network+ or Security+, ITIL 4 Foundation)

Herramientas

Windows Server

Active Directory

Entra ID

Microsoft 365

Linux

VMware/ESXi

Docker

Descripción del empleo

VisionHarbor is a ports, maritime and logistics technology company with offices in Málaga and Abu Dhabi. Our team has designed and operated the digital infrastructure of major container terminals and port groups. We develop VisionOne, a SaaS platform for terminal operations, and provide managed IT, OT, infrastructure and cybersecurity services to organisations across the port and logistics sector. You’ll join an international environment, working with colleagues and clients across Europe and the Middle East. English and Spanish are both used every day.

The role

As an IT Infrastructure & Support Technician, you’ll join the VisionHarbor team in Málaga and take responsibility for the operation, support and continuous improvement of IT environments across the company’s client portfolio and its own infrastructure. You’ll work closely with users and stakeholders, act as a trusted technical contact for assigned clients, and contribute to VisionHarbor’s internal systems and technology initiatives as part of a wider delivery team.

What you’ll do

• Deliver support across endpoints, collaboration tools and business applications
• Manage incidents and service requests within agreed service levels
• Administer Windows Server, Active Directory, Microsoft Entra ID and Microsoft 365
• Maintain LAN, Wi-Fi, firewalls, VPN and connectivity across client sites
• Carry out preventive maintenance, including patching, monitoring, health checks and backup verification
• Apply security baselines and work with our cybersecurity practice on remediation
• Coordinate with telecom, hardware and software providers on behalf of clients
• Maintain technical documentation, asset records and runbooks

What you bring

• 3+ years in IT systems administration or infrastructure support
• Strong knowledge of Windows Server, Active Directory, Entra ID and Microsoft 365
• Working knowledge of networking: TCP/IP, VLANs, Wi-Fi, firewalls and VPN
• Hands-on experience with backup, endpoint protection and RMM tools
• Working knowledge of ITIL service management practices
• Fluent Spanish and professional working English
• A valid driving licence

Who you are

• You take ownership of problems and see them through to a lasting fix
• You’re comfortable in situations you haven’t seen before, whether that’s a new client or an unfamiliar tool
• You work independently once you have the context and access you need
• You enjoy working in a dynamic team where people trust each other, speak plainly and share what they know
• Experience in ports, logistics, transport or industrial environments
• Exposure to OT networks or industrial control systems
• Experience with Linux, virtualisation (VMware/ESXi) or containers (Docker)
• Familiarity with open-source firewalls and monitoring tools
• Certifications such as Microsoft 365 Administrator, CCNA, CompTIA Network+ or Security+, or ITIL 4 Foundation

What we offer

• A permanent contract with a technology company specialised in ports and logistics
• Teams in Málaga and Abu Dhabi, with clients in several countries
• A team with real ownership and direct impact

Everyone’s welcome

• VisionHarbor is an equal opportunity employer. We welcome applications from all qualified candidates, regardless of gender, age, origin, religion, disability or sexual orientation. If you need any adjustments or support during the application process, please let us know.