IT - Infrastructure EMEA Run tribe engineer

K-LAGAN; Barcelona; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Permanent employment contract

Regular 1-on-1s with Business Manager

Continuous training and learning

Team events and celebrations

Birthday day off

Job summary

K-LAGAN is seeking a Senior Infrastructure Engineer to design, build, and run global cloud and data-center infrastructure, ensuring high availability for contact centers and business applications.

You will lead virtualization, server OS, AD, security tooling, and automation; collaborate with international teams and continuously improve service delivery.

Qualifications

• Higher degree in Engineering, Computer Science, or equivalent practical experience.
• 5+ years of solid experience as an Infrastructure Engineer in enterprise environments.
• Strong hands-on experience with VMware ESXi, Windows/Linux OS, Active Directory, Cisco Switching, and security suites (Qualys, Skyhigh).
• Demonstrated track record with scripting and automation tools for infrastructure management.
• Experience working within Agile, ITIL, and DevOps frameworks.
• Language Requirements: Advanced/Fluent English (C1 level minimum) for seamless communication within international environments.
• Soft Skills: Excellent problem-solving skills at local/regional/international levels, strong communication skills, and a proactive mindset to propose and implement process improvements.

Responsibilities

• Infrastructure Design, build, and maintenance across virtualization, storage, and OS.
• Manage data-center hardware from vendors and administer Active Directory environments.
• Maintain SLAs for infrastructure via ServiceNow, patching, and vulnerability remediation.
• Implement scripting and automation to standardize and control infrastructure.
• Deploy changes and collaborate with cross-functional teams to improve international service delivery.
• Use monitoring and security tools to enforce infrastructure security standards and high availability.

Skills

Automation scripting

Agile/DevOps

Problem solving

Communication

Education

Higher degree in Engineering/CS

Tools

VMware ESXi

Windows OS

Linux OS

Active Directory

Cisco Switching

Qualys

Skyhigh

ServiceNow

Job description

At K-LAGAN, we are looking for a Senior Infrastructure Engineer to join our team and play a key role in supporting, maintaining, and optimizing global cloud and data-center infrastructure environments.

In this role, you will be responsible for technical design, build, and run duties across global contact centers, business applications, and agile office solutions, ensuring maximum reliability and availability.

What you will do:

• Infrastructure Management: Design, build, and maintain enterprise infrastructure solutions across virtualization platforms (VMware ESXi), storage, and operating systems (Windows & Red Hat Enterprise Linux VMs).
• Hardware & Systems Administration: Manage enterprise data-center hardware from leading vendors (Dell, HPE, Fujitsu) and administer Active Directory environments.
• Operations & Ticket Resolution: Maintain strict SLAs for infrastructure in scope through ticket management in ServiceNow (Silva), support guild patching, and execute vulnerability remediations.
• Automation & Scripting: Implement scripting and automation techniques to standardize, streamline, and control infrastructure environments.
• Deployments & Continuous Improvement: Deploy approved changes across supported systems and collaborate closely with cross-functional teams to improve international service delivery.
• Security & Reliability: Utilize monitoring, alerting, and security tools (such as Qualys, Skyhigh, and Cisco Switching) to enforce infrastructure security standards and ensure high availability.

What you need to succeed:

• Experience & Qualifications:
• Higher degree in Engineering, Computer Science, or equivalent practical experience.
• 5+ years of solid experience as an Infrastructure Engineer in enterprise environments.
• Strong hands-on experience with VMware ESXi, Windows/Linux OS, Active Directory, Cisco Switching, and security suites (Qualys, Skyhigh).
• Demonstrated track record with scripting and automation tools for infrastructure management.
• Experience working within Agile, ITIL, and DevOps frameworks.
• Language Requirements: Advanced/Fluent English (C1 level minimum) for seamless communication within international environments.
• Soft Skills: Excellent problem-solving skills at local/regional/international levels, strong communication skills, and a proactive mindset to propose and implement process improvements.

Desirable (Pluses):

• Professional certifications in Microsoft, VMware, Red Hat, or IT Security.
• Proven experience in ticket queue management with ServiceNow.
• Location: Barcelona.
• Salary Range: ~ €35,000 gross/year (commensurate with experience).
• Business Travel: Occasional international travel required.
• Contract: Full-time.

Life at K-LAGAN: When you join K-LAGAN, you become part of a global team committed to tech excellence and personal development:

• Permanent employment contract and stable, long-term project.
• Continuous follow-up: Regular 1-on-1s with your Business Manager to support your growth and offer constructive feedback.
• Access to continuous learning and training programs (technical skills, soft skills, and languages).
• Team building events, tech sessions, summer/winter celebrations, and solidarity days.
• Day off on your birthday to enjoy however you like!

What We Offer:

• A stable project in a cutting-edge international digital environment.
• Continuous training and personal development plans.
• Close guidance and human-centered support from the entire K-LAGAN team.
• A collaborative, dynamic, and supportive work culture.

Our Commitment At K-LAGAN, we believe in people, engineering excellence, and real-world impact.

We promote equal opportunity, diversity, and continuous professional advancement across all our teams.