IT Engineer (Mexico) — Internal TechOps & Onboarding

HappyRobot; Barcelona; Presencial; EUR 8800 - 12.000; Jornada completa

Descripción de la vacante

HappyRobot is seeking an IT Engineer based in Mexico to lead our internal technical operations and ensure the team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.

You will own device and identity management, oversee our fleet with MDM tools, and keep our connectivity and conferencing systems running smoothly. This role offers rapid growth in a high‑growth AI startup.

Formación

• Experience: 0–2 years in IT support, helpdesk, or junior systems administration.
• Tooling: Hands‑on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
• OS Fundamentals: Solid troubleshooting skills for both macOS and Windows.
• Languages: Professional English (B2+) and fluent/native Spanish.
• Culture: Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem‑solving.

Responsabilidades

• Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.
• Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.
• Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).
• Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.
• Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.

Conocimientos

IT support

Helpdesk

Windows

macOS

English

Spanish

Startup culture

Herramientas

Okta

MDM (Kandji/Jamf)

Ticketing tool

Descripción del empleo

HappyRobot is seeking an IT Engineer based in Mexico to lead our internal technical operations and ensure the team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.

You will own device and identity management, oversee our fleet with MDM tools, and keep our connectivity and conferencing systems running smoothly. This role offers rapid growth in a high‑growth AI startup.