IT Engineer — Internal Tech Ops Lead (Mexico)

HappyRobot; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top-tier compensation + equity

Descripción de la vacante

HappyRobot in Spain is seeking an IT Engineer to lead internal tech operations and ensure the team functions smoothly. You will be the first point of contact for tech, from onboarding new hires to managing access and maintaining our office infrastructure.

The role emphasizes hands-on support for macOS/Windows, IAM, MDM, and device management, with a focus on autonomous problem solving in a high-growth startup.

Formación

• 0–2 years of IT support or junior systems administration.
• Experience with at least one IDP (Okta or Google Auth), one MDM, and one ticketing tool.
• Strong macOS and Windows troubleshooting.
• Professional English (B2+) and fluent Spanish.

Responsabilidades

• Technical Support (Tier 1) for hardware and software incidents.
• Onboarding & Offboarding in the region.
• Identity & Access Management (IAM) across tools.
• Device Management of laptops using MDM.
• Maintain office infrastructure and local connectivity.

Conocimientos

IT Support

Onboarding

IAM

MDM

Networking

Herramientas

Okta IDP

MDM Kandji/Jamf

Ticketing Tool

Descripción del empleo

HappyRobot in Spain is seeking an IT Engineer to lead internal tech operations and ensure the team functions smoothly. You will be the first point of contact for tech, from onboarding new hires to managing access and maintaining our office infrastructure.

The role emphasizes hands-on support for macOS/Windows, IAM, MDM, and device management, with a focus on autonomous problem solving in a high-growth startup.