International Surety Specialist (Hybrid)

Swiss Re - Schweizerische Rückversicherungs-Gesellschaft; Madrid; Híbrido; EUR 27.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonus

Descripción de la vacante

Swiss Re Corporate Solutions seeks an International Surety Specialist to join our hybrid team in Madrid. You will manage task assignments, triage emails, and ensure accurate payment allocations in Surety, supporting timely client responses for global corporate clients and brokers.

The role requires experience in transaction administration within finance, strong organizational skills, and fluency in English and German.

Formación

• Completed commercial education – banking specialist or economics/international trade.
• First experience in Trade Finance or banking.
• Prior client-facing experience in finance.
• Proficiency in English and German (reading, writing, speaking).
• Good computer skills with Microsoft Office, especially Excel.

Responsabilidades

• Manage task assignments and perform email triaging.
• Ensure accurate payment allocations in Surety.
• Review client requests and allocate to sub-teams.
• Assign requests to appropriate sub-team.
• Segregate new transaction requests and amendments from general inquiries.
• Coordinate with internal and external stakeholders (clients and brokers).
• Analyze emails and documents to determine transaction type (new, amendments, inquiries).
• Process and allocate client payments in line with requirements; support reconciliation.
• Resolve discrepancies or escalate booking issues promptly.
• Assist clients on account statements and payment inquiries.

Conocimientos

Transaction administration

Client servicing

Interpersonal skills

English proficiency

German proficiency

Educación

Commercial education (banking specialist or economics/international trade)

Herramientas

Microsoft Office

Descripción del empleo

International Surety Specialist (Hybrid)

Are you experienced in transaction Administration and client servicing in the finance area, possess strong interpersonal skills, and enjoy direct client contact? This might be your next challenge.

About the Role

You will be responsible for managing task assignments, performing email triaging, and ensuring accurate payment allocation in Surety. This includes timely and accurate review of client requests, assigning tasks to the appropriate sub‑team, segregating new transaction requests and amendments from general client inquiries to ensure fast processing and completeness. Your role is key in ensuring outstanding client experience and communication to our global corporate clients and brokers.

Responsibilities

• Managing task assignments and performing email triaging.
• Ensuring accurate payment allocation in Surety.
• Reviewing client requests.
• Assigning requests to appropriate sub‑team.
• Segregating new transaction requests and amendments from general client inquiries.
• Coordinating with internal stakeholders in the International Surety Desk in various regions and markets and with external stakeholders such as clients and brokers.
• Analyzing incoming emails and documents, evaluating task requirements to determine whether they involve new transactions, amendments, or general inquiries.
• Processing and allocating client payments accurately in line with business requirements, supporting reconciliation of payments and premium booking.
• Resolving discrepancies or escalating issues related to booking in a timely manner.
• Providing support to clients on account statements, communicating with clients to clarify payment inquiries or gathering additional information.
• Collaborating with internal stakeholders within the International Surety Desk team for timely task assignments, payment triaging, and premium bookings.

About the Team

International Surety Desk is an emerging team, collaborating with global Surety business teams. With passion and our service and customer orientation, we strive for high customer satisfaction and help the business to achieve its profitable growth aspiration. Our team is spread across many locations in Europe, Asia Pacific, as well as North and Latin America.

As part of the International Surety transformation project, we are implementing a new International Surety Model with new roles and responsibilities, standardizing and improving processes. We are also extending our international surety partner network.

About You

You have a solid background in transaction administration and client servicing within the financial sector. You thrive in a fast‑paced environment, possess excellent organizational skills, and can manage multiple priorities with precision.

You are detail‑oriented and analytical, with the ability to quickly assess incoming requests and ensure accurate task allocation. Your strong interpersonal and communication skills make you confident in engaging directly with clients and brokers, providing clear guidance and maintaining exceptional service standards.

You are proactive, take ownership of your responsibilities, and work independently while being a collaborative team player. Building effective relationships with internal stakeholders and external partners comes naturally to you, and you are passionate about delivering a seamless client experience.

Completed commercial education – preferably banking specialist or baccalaureate studies in economics or international trade – or job experience equivalent to the related fields.

First experience in Trade Finance or in the banking field.

Previous experience in a client‑facing role, preferably in a finance environment.

Proficiency in English and German language, reading, written, and verbal.

Demonstrate good computer skills and experience with Microsoft Office, especially Excel.

Nice to Have

• Experience with trade finance transaction processing or credit insurance products or a similar role involving task management.
• Experience in payment allocation and reconciliation.
• Additional languages, especially French and Italian.
• Familiarity with task‑management tools.

For Spain, the base salary range for this position is between EUR 27,000 and EUR 45,000 (for a full‑time role). The specific salary offered considers the requirements, scope, complexity and responsibilities of the role, the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience. In situations where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance‑based annual bonus.

Take the next step in your career and do not hesitate to apply! We are looking forward to reviewing your application.

As this role requires regular communication in English, please make sure to submit your application and CV in English language.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry‑leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone can bring their authentic selves to work and pursue environmental obligations.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI‑powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Start your career journey with Swiss Re.