Assistant Account Manager (Italian Market)

Tamarind Intelligence; Barcelona; Híbrido; EUR 19.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work policy

Lunch vouchers

Breakfast on Tuesdays

Office in Barcelona

Team-building activities

Descripción de la vacante

Click&Boat in Barcelona is seeking Assistant Account Managers to join the Supply crew. You will onboard partners, help create listings, and guide owners through the platform, with close collaboration with Sales and Customer Experience teams.

The role emphasizes bilingual Italian and fluent English communication, startup-minded attitude, and a proactive approach in a fast-growing international company with a 6 to 9 month contract and a 1 day per week remote policy.

Formación

• Bilingual in Italian and fluent in English.
• Previous customer-facing experience preferred (internship or summer job).
• Confident on the phone and enjoys advising customers.
• Team player, proactive, and trustworthy.
• Interested in startup environments and sharing ideas.

Responsabilidades

• Onboard new partners who register on Click&Boat and assist with creating boat listings and photos.
• Handle side tasks such as account management improvements and calendar updates.
• Contribute to market research and BU weekly/monthly presentations as needed.
• Collaborate with Sales and Customer Experience teams to ensure a high-quality user journey.

Conocimientos

Italian

English

Descripción del empleo

About our Crew

Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!

Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.

To support this growth, we are hiring Assistant Account Managers to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.

The role

We’re looking for Assistant Account Managers to join our Supply crew in Barcelona.

In Click&Boat, there are 3 main operational Business Units :

• Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.

• Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.

• Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, after and during the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).

You will integrate the Supply team, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets.

Working along with our Account Managers, you will play a key part in guiding our boat owners through the journey with us, and collaborating closely with the Sales and Customer Experience crew members across teams to deliver a high-quality experience.

If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.

What floats your boat

With the guidance of your manager, you will perform the following tasks:

1) Onboarding new partners (80%)

You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.

2) Side missions (20%)

You will be in take part on various operational tasks, including but not limited to:

• Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use).

• Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations.

What you bring aboard

• To be able to communicate with customers, you are bilingual in Italian and speak fluently English.

• You have ideally a first experience (internship or student / summer job) in a customer facing role.

• Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation!

• You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction;

• You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services.

Bonus points (great to have, never a dealbreaker)

• The knowledge of another language is highly valued.

• If you have a boating background and interest, it’s even more perfect!

The hiring journey

• Intro call with Talent Acquisition

• Interview with your future manager with a Business Case

We aim to keep things smooth, transparent, and respectful of your time throughout the process.

What awaits you aboard

• A fast-growing international company with real impact;

• Remote work policy: 1 day per week, depending on periods of the year and seniority;

• Extensive internal training;

• Lunch vouchers (Cobee);

• Breakfast every Tuesday morning;

• A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;

• Team-building activities.

Contract: Fijo-Discontinuo

Start date: January 7th or April 2027

Duration: 6 to 9 months

Salary: 1 823 euros gross per month

Ready to join?

At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all.