Internal Support Technician

remoteo; Barcelona; Híbrido; EUR 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch vouchers (Cobee)

Breakfast every Tuesday morning

Welcoming office in Barcelona

Descripción de la vacante

Boats Group in Barcelona is seeking a dependable Internal Support Technician to be the friendly first point of contact for colleagues experiencing IT issues. You will triage and resolve basic tickets, set up equipment for new hires, and support onboarding/offboarding while working alongside a Systems Engineer in a complex, multi-tool environment.

The role emphasizes clear communication, patience, and curiosity to expand technical skills, with remote work one day per week and an international,

Formación

• At least 2 years of experience in a help-desk, IT support, or customer-facing technical role.
• Comfortable working independently in a complex technical environment.
• Basic knowledge of Windows and macOS.
• Basic familiarity with Google Workspace and/or Microsoft 365.

Responsabilidades

• Act as the first point of contact for everyday IT issues in the Barcelona office.
• Triaging and resolving first-line help-desk tickets (password resets, connectivity, printers, hardware, basic software).
• Setting up laptops, monitors, and peripherals for new hires; maintain equipment inventory.
• Support onboarding and offboarding logistics; handle high-volume arrivals/departures.
• Provide calm, patient in-person and remote support to non-technical colleagues.

Conocimientos

Help desk

Windows

macOS

Google Workspace

English

Spanish

Troubleshooting

Communication

Herramientas

Okta

Meraki

Descripción del empleo

About Boats Group

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of technologists, creatives, marketers, sales experts, and customer advocates who spend each day pushing the boundaries of technology to make buying, selling, and renting boats easy. Every day, we work with a global inventory of more than 500,000 boats.

Our Barcelona office is home to Boats Group's European team, creating a dynamic and international workplace where technology, marketplaces, and collaboration come together.

As part of our continued growth, we are strengthening our Sales team and looking for a Regional Sales Executive to join us in Barcelona, taking over the Rest of World (ROW) territory.

To support our growing international team, we are hiring an Internal Support Technician to join our Barcelona office and help keep our people, systems, and workplace technology running smoothly.

The role

We’re looking for a dependable Internal Support Technician to join our crew in Barcelona.

This is a junior role, but our Barcelona office operates in a genuinely complex technical environment. You’ll work closely with and learn from our Systems Engineer, while also having the opportunity to handle day-to-day issues independently and develop your technical skills along the way.

You’ll be the friendly first point of contact for colleagues experiencing IT issues, combining strong people skills, patience, warmth, and clear communication, with curiosity, resourcefulness, and a genuine drive to figure things out.

If you enjoy helping people, solving problems, and learning how things work, you might be exactly who we’re looking for.

What floats your boat

You will be responsible for the following tasks:

• Acting as the first point of contact for everyday IT issues in our Barcelona office, handling straightforward requests and escalating more complex problems when needed.
• Triaging and resolving first-line help-desk tickets, including password resets, connectivity, printer, hardware, and basic software issues, primarily in English.
• Preparing, setting up, and configuring laptops, monitors, and peripherals for new hires, while helping keep our local equipment fleet organized and tracked.
• Supporting onboarding and offboarding logistics, including occasional high-volume days with multiple arrivals or departures.
• Providing calm, patient, in-person and remote support to colleagues who may not be technical, explaining issues and solutions clearly and without jargon.
• Assisting with basic account and access tasks, such as adding users to groups and making simple permission changes under the guidance of the Systems Engineer.
• Helping keep the office running smoothly by supporting printers, meeting-room AV, Wi-Fi basics, and general workplace technology.
• Logging and documenting recurring issues and their resolutions to help build our internal knowledge base.
• Supporting the Systems Engineer on larger IT projects and improvement initiatives, giving you the opportunity to expand your technical skill set.
• Working independently to diagnose and resolve issues in our complex, multi-tool environment when the Systems Engineer or wider IT team isn’t immediately available, using good judgment about what to solve yourself and what to eliminate.

What you bring aboard

• You have at least 2 years of experience in a help-desk, IT support, or customer-facing technical role.
• You are comfortable working independently and using sound judgment when supporting a complex technical environment.
• You have basic knowledge of Windows and macOS operating systems.
• You have basic familiarity with Google Workspace and/or Microsoft 365.
• You’re comfortable troubleshooting everyday technical issues such as connectivity, printers, peripherals, and common software problems.
• You are fluent in English and Spanish. French is a plus.
• You’re naturally curious, willing to ask questions, and genuinely motivated to keep developing your technical skills.
• You’re a team player who inspires trust and brings a warm, approachable, service-oriented attitude to your work.

Bonus points (great to have, never a dealbreaker)

• Experience with tools such as Okta, Meraki, or similar IT platforms.
• An interest in basic scripting with Bash, Python, or PowerShell.
• Relevant IT support certifications or coursework.
• A genuine passion for technology and figuring out how things work.

What makes you a great fit

• Is independent and self-reliant, comfortable making sound decisions without step-by-step supervision.
• Has a strong problem-solving mindset and enjoys digging into unfamiliar issues.
• Communicates clearly and patiently with both technical and non-technical colleagues.
• Has empathy and active listening skills, especially when supporting colleagues who are frustrated or under time pressure.
• Is reliable and follows requests through to resolution, keeping people updated along the way.
• Is adaptable and open to feedback, while knowing when to ask for help.
• Is well organized and able to manage multiple requests at the same time.
• Remains calm and professional during busy periods, particularly onboarding and offboarding surges.
• Handles sensitive account and access information with discretion.

The hiring journey

• Intro call with Talent Acquisition
• Interview with your future manager

We aim to keep things smooth, transparent, and respectful of your time throughout the process.

What awaits you aboard

• A fast-growing international company with real impact;
• Remote work policy: 1 day per week, depending on periods of the year and seniority;
• Extensive internal training and opportunities to grow your technical skills;
• Lunch vouchers (Cobee);
• Breakfast every Tuesday morning;
• A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
• Team-building activities;
• The opportunity to grow into a Systems Engineer or other specialized IT role as you build your experience;
• A company culture shaped by our shared passion for boating, from wakeboarding and paddleboarding to boat trips and sunny beach lunches.

Ready to come aboard?

Remember, even if you don’t meet every requirement, you might still be a great match for us! We’re looking for people who are curious, motivated, and excited to learn, so if you have the right mindset and a passion for helping people, we’d love to hear from you.

At Boats Group, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset, the sea is open to all.