Intern Customer Service Experience (CSX)

Henkel; Barcelona; Presencial; EUR 8928 - 13.392; Jornada completa

Descripción de la vacante

Henkel in Barcelona is offering a 12-month customer service internship for students in Business Administration or related fields. You will support customer communication, assist with order-to-cash activities, and collaborate with internal teams. Ideal candidates are fluent in both English and Spanish, possess strong problem-solving and communication skills, and demonstrate a customer-focused attitude. Flexibility and immediate availability are required.

Formación

• Ability to do a 12 month internship.
• Immediate availability for start date.
• Proactive and motivated attitude.
• Flexibility in working hours.

Responsabilidades

• Support customer communication and ensure smooth experience.
• Act as a point of contact for customer enquiries.
• Assist with order-to-cash and service activities.
• Collaborate with internal teams for process improvements.
• Maintain and update CRM data.

Conocimientos

Fluent English

Fluent Spanish

Customer focus orientation

Problem-solving skills

Teamwork

Strong communication skills

Educación

Business Administration, Management or related field

Descripción del empleo

What You´ll Do

• Support customer communication and help ensure a smooth customer experience
• Act as a point of contact for customer enquiries (email, calls)
• Assist with order-to-cash (OTC) and customer service related activities
• Help build relationships with customers and collect their feedback
• Maintain and update CRM data, supporting business development activities
• Identify opportunities to improve customer satisfaction (CSAT)
• Collaborate with internal teams (Customer Experience, Supply Chain, etc.)
• Support ongoing projects, process improvements and best practices
• Help monitor performance using KPIs and reports

What makes you a good fit

• Ability to do a 12 month internship (8/6h day)
• Business Administration, Management or related student with an interest in customer facing role
• Start date - immediate availability
• Fluent level of English and Spanish.
• Customer focus orientation
• Ability to work in a team.
• Problem-solving skills.
• Proactive and motivated attitude.
• Flexibility and strong communication skills.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.