Infrastructure Security Communications Pro

Schneider Electric; Barcelona; Híbrido; EUR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Wellbeing platform Wellwo

Life insurance

Flexible Remuneration Plan

Descripción de la vacante

Schneider Electric seeks an Infrastructure Security Communications Specialist to elevate internal communications, maintain Knowledge Base articles, and improve ServiceNow catalog items. You will translate complex security topics for diverse audiences, manage SharePoint and Teams content, and drive process improvements with stakeholders across global teams.

You will partner with leaders and SMEs to ensure clear, actionable content, maintain governance standards, and support reporting for

Formación

• Bachelor’s degree in Communications, Business Administration, Information Technology, Cybersecurity, Knowledge Management.
• Experience in internal communications, knowledge management, service management, process improvement, or IT operations.
• Strong written and verbal communication skills.
• Ability to structure complex information in a clear and user-friendly way.
• Experience managing SharePoint sites, Teams channels, intranet pages, or similar collaboration platforms.
• Familiarity with ServiceNow service catalog, Knowledge Base articles, or ITSM processes.
• Strong organization, coordination, and stakeholder management skills.
• Ability to work with technical teams and translate technical content into clear documentation or communication materials.
• Proficiency in Microsoft 365 tools, including PowerPoint, SharePoint, Teams, Outlook, and Excel.

Responsabilidades

• Develop and maintain clear, consistent, and engaging communication materials for the Infrastructure Security team.
• Support internal communication within the team, including announcements, updates, newsletters, team briefings, leadership messages, and key initiative communications.
• Ensure communication is aligned with team priorities, security objectives, and organizational standards.
• Translate technical information into clear, business-friendly messages for different audiences.
• Support communication for major Infrastructure Security initiatives, transformation programs, service changes, and organizational updates.
• Organize, maintain, and continuously improve the team’s communication tools and channels, including SharePoint, Teams, Viva Engage, newsletters, mailing lists, and other internal platforms.
• Ensure the Infrastructure Security SharePoint site is well structured, user-friendly, and up to date.
• Create and maintain content governance standards for team sites and communication platforms.
• Improve the accessibility, consistency, and findability of information across communication channels.
• Identify opportunities to simplify and modernize how the team shares information.
• Maintain and update Knowledge Base articles to ensure they are current, clear, and useful for end users and support teams.
• Work with service owners and technical SMEs to validate content accuracy.
• Establish a regular review cycle for ServiceNow catalog items and KB articles.
• Identify gaps in existing documentation and coordinate the creation or improvement of knowledge content.
• Review current team processes and identify opportunities for simplification, standardization, and improvement.
• Document and maintain key Infrastructure Security processes, procedures, and operating models.
• Support the design and implementation of improved ways of working across the team.
• Help define process ownership, documentation standards, and review mechanisms.
• Partner with stakeholders to ensure processes are practical, clear, and aligned with operational needs.
• Promote a culture of continuous improvement and knowledge sharing.
• Support the preparation of regular reports, dashboards, executive updates, and leadership presentation materials.
• Consolidate inputs from different team members and transform them into clear, structured reporting.
• Track communication, documentation, service catalog, and process improvement progress.
• Help ensure reporting materials are accurate, visually clear, and aligned with leadership expectations.
• Support the creation of talking points, meeting materials, summaries, and action trackers for Infrastructure Security leadership.

Conocimientos

Communication

Content structuring

Stakeholder management

Microsoft 365

Documentation

Educación

Bachelor’s degree in Communications, Business Administration, Information Technology, Cybersecurity, Knowledge Management

Herramientas

SharePoint

Teams

Intranet platforms

ServiceNow

Descripción del empleo

Schneider Electric seeks an Infrastructure Security Communications Specialist to elevate internal communications, maintain Knowledge Base articles, and improve ServiceNow catalog items. You will translate complex security topics for diverse audiences, manage SharePoint and Teams content, and drive process improvements with stakeholders across global teams.

You will partner with leaders and SMEs to ensure clear, actionable content, maintain governance standards, and support reporting for