Information Technology Support Technician

Sharp Brains; Valladolid; Presencial; EUR 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

A technology service provider in Spain is looking for an experienced IT Support Technician to provide on-site deskside support. The role involves troubleshooting desktop and laptop systems, managing device lifecycles, and ensuring compliance with security protocols. Fluent English and Spanish are required, along with more than 3 years of IT Support experience.

Formación

• More than 3 years of experience as IT Support.
• Fluent in English (B2) and Spanish (B2).

Responsabilidades

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Deliver support using tools like SCCM and ServiceNow.
• Ensure compliance with security protocols.
• Maintain documentation of incident resolution.

Conocimientos

Technical troubleshooting

End-user support

SCCM

Intune

ServiceNow

Active Directory

Windows OS

Basic MAC device handling

Descripción del empleo

Job Details

• Position: IT Support Technician L1 (On-site)
• Role Type: Dispatch
• Working Days: On Demand
• Contract duration: 1 year (extendable)
• Contract Type: Freelance / B2B contract
• Experience Required: More than 3 years as IT Support.
• Site Address: Madrid (On-Site)
• Languages required: English (B2), Spanish (B2)

Role – Onsite Deskside Support (L1 / L2) Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.