Information Technology Support Technician

Sharp Brains; Tarragona; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A dynamic IT services company in Tarragona is seeking an IT Support Technician L1. You will provide onsite technical support for desktop and laptop systems, ensure compliance with security protocols, and handle various end-user devices. The ideal candidate has over 3 years of experience and fluency in English and Spanish. This is a freelance role with responsibilities including incident resolution and support management.

Formación

• More than 3 years as IT Support.
• Familiarity with Windows OS environments and basic MAC device handling.
• B2 level proficiency in English and Spanish.

Responsabilidades

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Ensure compliance with security protocols and antivirus monitoring.
• Assist with Active Directory tasks and user account management.

Conocimientos

Technical troubleshooting

Hardware support

Software configuration

End-user support

Active Directory management

ITIL practices

Communication skills

Herramientas

SCCM

Intune

ServiceNow

Descripción del empleo

Job Details

• Position: IT Support Technician L1 (On-site)
• Role Type: Dispatch
• Working Days: On Demand
• Contract duration: 1 year (extendable)
• Contract Type: Freelance / B2B contract
• Experience Required: More than 3 years as IT Support.
• Site Address: Madrid (On-Site)
• Languages required: English (B2), Spanish (B2)

Role – Onsite Deskside Support (L1 / L2) Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.