Information Technology Support Technician

Sharp Brains; Marbella; Presencial; EUR 30.000 - 40.000; A tiempo parcial

Descripción de la vacante

A technology services provider in Spain is seeking an On-site IT Support Technician L1. This role requires more than 3 years of experience in IT support, offering end-to-end technical support for desktop systems, including troubleshooting hardware and software issues. Candidates should be familiar with tools like SCCM, Intune, and ServiceNow. This position is based in Marbella, ensuring customer satisfaction through effective service delivery.

Formación

• More than 3 years of experience as IT Support.
• Familiarity with Windows OS environments and mobile device support.
• Basic knowledge of MAC device handling.

Responsabilidades

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage the lifecycle of desktop devices including configuration and patching.
• Deliver support using asset tracking and ticket resolution tools.
• Ensure compliance with security protocols and desktop policy enforcement.

Conocimientos

Technical support

Troubleshooting

Communication skills

Customer service skills

Herramientas

SCCM

Intune

ServiceNow

Descripción del empleo

Job Details

• Position: IT Support Technician L1 (On-site)
• Role Type: Dispatch
• Working Days: On Demand
• Contract duration: 1 year (extendable)
• Contract Type: Freelance / B2B contract
• Experience Required: More than 3 years as IT Support.
• Site Address: Madrid (On-Site)
• Languages required: English (B2), Spanish (B2)

Role – Onsite Deskside Support (L1 / L2) Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.