Information Technology Support Technician

Sharp Brains; Madrid; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A technology solutions provider is seeking an IT Support Technician L1 for on-site support in Granada. The role involves providing technical assistance for desktop systems, managing device lifecycles, and ensuring compliance with IT policies. Ideal candidates should have over 3 years of experience in IT support, along with English and Spanish language proficiency.

Formación

• More than 3 years of experience as IT Support.
• Fluent in English (B2) and Spanish (B2).

Responsabilidades

• Provide technical support for desktop and laptop systems.
• Manage full lifecycle of desktop devices.
• Administer software installations and updates.
• Support printers, scanners, and peripheral devices.

Conocimientos

Technical support

Troubleshooting

End-user device management

SCCM

ServiceNow

Windows OS

Active Directory

Communication skills

Herramientas

SCCM

Intune

VPN clients

MS Office

Descripción del empleo

Job Details

Position : IT Support Technician L1 (On-site)

Role Type : Dispatch

Working Days : On Demand

Contract duration : 1 year (extendable)

Contract Type : Freelance / B2B contract

Experience Required : More than 3 years as IT Support.

Site Address : Granada (On-Site)

Languages required : English (B2), Spanish (B2)

Role Overview

Role – Onsite Deskside Support (L1 / L2)

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.