Information Technology Support Technician

AVASO Technology Solutions; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT solutions company based in Madrid is seeking an Information Technology Support Technician. You will provide desktop support, manage incidents using ServiceNow, and collaborate with vendors to resolve issues. The ideal candidate has at least 18 months of IT experience and a bachelor's degree in Computer Science. Competitive opportunities for growth and cutting-edge projects included.

Servicios

Opportunities for career growth

Continuous learning

Work with cutting-edge technologies

Formación

• CompTIA A+, Microsoft Certified Professional (MCP) or equivalent.
• Minimum 18 months of IT experience.
• Experience with enterprise anti-virus solutions.

Responsabilidades

• Provide first and second level desktop support via phone and onsite.
• Resolve incidents using ServiceNow and document actions.
• Collaborate with third-party vendors for complex issues.

Conocimientos

Windows 7–11 troubleshooting

IT security knowledge

Analytical skills

Multi-tasking

Communication skills

Educación

Bachelor’s degree in Computer Science or equivalent

Herramientas

ServiceNow

Microsoft Office 365

PC hardware

Descripción del empleo

Information Technology Support Technician

Location: Spain, Madrid

Responsibilities

• Provide first‑ and second‑level desktop support via phone, remote access, mail and onsite visits.
• Resolve incidents and service requests using ServiceNow (or equivalent ticketing system), documenting all actions.
• Roll out and implement IT equipment—including PCs, notebooks, phones, iPads and mobile devices—ensuring quality checks.
• Collaborate with third‑party vendors to remediate complex audiovisual issues.
• Maintain timely communication on issue status and resolution.
• Update and maintain tickets for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 7–11 and Microsoft Office 365.
• Provide basic support for Mac OS desktops (Apple PCs).
• Maintain printers and computer hardware, performing routine preventive maintenance and remedial repairs.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software problems.
• Apply basic networking, server, AV, smart device and telecom knowledge.
• Perform other duties as assigned.

Position Responsibilities and Functions

• Deliver first/second level contact and problem resolution for customer issues.
• Document actions in an approved service desk tool such as ServiceNow.
• Assist with rollout and implementation of IT equipment and quality checks.
• Support vendor remediation of complex AV issues.
• Maintain timely communication on issue status and resolution.
• Keep all incidents updated in the ticketing system.
• Manage installation, upgrade, support and troubleshooting of Windows and Office 365.
• Support Apple PC users on Mac OS.
• Perform preventive maintenance and repairs on peripherals.
• Utilize diagnostic tools for network and workstation troubleshooting.
• Engage in basic IT infrastructure, AV, smart devices and telecom support.
• Adapt to project‑based environments and cooperate with team members.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or equivalent.
• Minimum 18 months of IT experience.
• Proficiency with Windows 7–11, Microsoft Active Directory, GPOs, Office 365, and PC hardware troubleshooting.
• Experience with enterprise anti‑virus solutions and helpdesk ticketing systems.
• Basic IT security knowledge and understanding of network, server and telecom fundamentals.
• Experience with ServiceNow (or equivalent).
• Knowledge of mobile device management (iOS, Android) and enterprise encryption solutions.
• Good level of spoken and written English; additional local language acceptable.
• Strong analytical, troubleshooting, multi‑tasking and communication skills.
• Willingness to work off‑hours, evenings, weekends and travel for emergencies or projects.

Why AVASO Technology?

Join a dynamic and innovative team with a global presence. Enjoy opportunities for career growth, continuous learning, and the chance to work with cutting‑edge technologies that shape the future of IT solutions.

How to Apply

Ready to take your career to the next level? Apply now or send your resume to [e-mail].

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.