Information Technology Operations Analyst

Gracia101 Talent Solutions; Barcelona; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions is seeking a Global Tech Commercial & Marketing Services Ops Analyst to join the GCMS team. You will act as a first-line technology and operations support point for business users, focusing on Content Hub, DAM, PIM, publishing, and content operations.

You will collaborate with marketing, agencies, and commercial functions across geographies to monitor incidents, streamline publishing workflows, and deliver data-driven reports and KPI metrics.

Formación

• Provide first-line support to Content Hub users, handling requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

Responsabilidades

• Provide first-line support to Content Hub users.
• Monitor and resolve incidents and service requests.
• Assist with content, DAM, and PIM publishing processes.
• Produce data-driven reports and KPI dashboards.
• Support data quality and metadata governance.

Conocimientos

Microsoft Excel & Office 365

Reporting and dashboard creation

Ticketing & service management tools

Content management principles

Basic understanding of DAM & PIM

Digital marketing & content operations

Process and workflow management

Data analysis and visualization

Documentation management

Educación

Bachelor's degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field

Herramientas

CRM platforms

Ticketing systems

Service management solutions

Workflow tools

Descripción del empleo

Descripción del trabajo

We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team.

The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands.

In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations.

What You'll Do

• Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
• Monitor, track, and resolve incidents, service requests, and operational issues.
• Support day-to-day content, product information, and publishing processes.
• Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
• Create and maintain procedures, operational documentation, and knowledge articles.
• Analyze operational data and prepare reports, dashboards, and KPI metrics.
• Conduct root cause analysis and identify opportunities for process improvement.
• Collaborate with business and technology stakeholders to ensure timely issue resolution.
• Support compliance with company policies, processes, and SLAs.
• Contribute to automation, efficiency, and continuous improvement initiatives.
• Support other technologies and services within the GCMS scope when required.

What We're Looking For

• Bachelor's degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
• 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
• Strong interest in digital content, marketing technology, digital commerce, or content operations.
• Strong analytical, organizational, and problem-solving skills.
• Fluent English is required.
• Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Key Skills

• Microsoft Excel & Office 365
• Reporting and dashboard creation
• Ticketing & service management tools
• Content management principles
• Basic understanding of DAM & PIM
• Digital marketing & content operations
• Process and workflow management
• Data analysis and visualization
• Documentation management

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