Information Technology Field Technician

TECEZE; Tarragona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A technology support company in Tarragona is looking for a skilled IT support specialist to install and maintain desktop equipment, manage inventory, and provide high-touch support for VIP users. The successful candidate will have strong troubleshooting skills and knowledge of Office 365 and network support. This role requires good communication and adherence to service level agreements.

Formación

• Experience in installing, configuring, and maintaining IT equipment.
• Ability to perform hardware and software troubleshooting.
• Knowledge of audio-visual and conferencing technologies.

Responsabilidades

• Install, configure, and maintain desktop computers and peripherals.
• Provide VIP support and manage audio-visual technologies.
• Document incidents and resolutions for knowledge base.

Conocimientos

Installing and configuring desktop systems

Hardware repairs and troubleshooting

Inventory management

Office 365 support

Good communication skills

L1 level network troubleshooting

Support for Mac devices

Knowledge of DHCP and DNS

Descripción del empleo

SOW

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software / applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware / software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage / compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network / Server / application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting / movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc.