Information Management Advisor

Catholic Diocese of Maitland-Newcastle; Sa Pobla; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Gym discounts

Training & development

Friendly environment

mnBenefits program

Onsite cafe

EAP

Flu shots

Descripción de la vacante

The Catholic Diocese of Maitland-Newcastle invites an Information Management Advisor to join our Information and Records Management team. You will support the development and implementation of the Diocesan Information Management strategy and deliver practical, compliant information management solutions across services and programs.

This role requires strong communication, experience with enterprise IM systems and ITSM tools, and a customer-centric approach to support information access,

Formación

• Excellent oral and written communication with diverse stakeholders.
• Self-motivated with minimal supervision and broad guidelines.
• Experience maintaining an enterprise Service Desk within cross-disciplinary teams.
• Proven track record delivering Information Management services and solutions.
• Knowledge of ISO/Australian Standards for Information Management and ITIL.
• Excellent stakeholder engagement, analytical, and problem-solving skills.
• Experience with enterprise information systems and ITSM tools is valued.

Responsabilidades

• Support development and implementation of the Diocesan Information Management strategy.
• Provide information management advice to stakeholders to ensure best practice.
• Ensure information governance, archiving, discovery, and security across services.
• Contribute to compliance with safeguarding standards and regulatory requirements.
• Assist with access requests, legal matters, investigations and data requests.

Conocimientos

Communication

Stakeholder engagement

Self-motivation

Analytical skills

Troubleshooting

Cross-functional collaboration

Customer service

Educación

TAFE qualifications in Information/Records Management

Current Working with Children Check (WWCC)

National Criminal History Check

ITIL (Desirable)

PMBOK/PRINCE2/Agile (Desirable)

Herramientas

Micro Focus Content Manager

Office/Microsoft 365

eDiscovery/Audit Logging/Purview

ServiceNow

TechnologyOne ERP

MS Dynamics 365

Descripción del empleo

Partner with stakeholders to strengthen information governance, records management and compliance across the Diocese.

The Opportunity

An exciting opportunity is available for an Information Management Advisor to join our Information and Records Management team. In this role, you will support the development and implementation of the Diocese's Information and Records Management Strategy while delivering practical, compliant and customer-focused information and records management solutions.

You will contribute to complex information search, discovery and access activities, including locating, collating and preparing information from multiple sources to support information access requests, legal matters, investigations and other organisational requirements.

Working across records management, information governance, compliance and digital information systems, you will play a key role in strengthening information and records management practices, supporting regulatory compliance, and enabling the effective management, protection and use of information across the Diocese.

Benefits of Working With Us

• Directly contribute to improving the lives of many in the community
• Paid parental leave
• Discounted gym membership through Fitness Passport (T&C’s apply)
• Ongoing training and development opportunities
• A great friendly environment of dedicated and passionate co-workers
• Enjoy up to 10% off at top retailers with our mnBenefits program
• Modern office facilities including onsite café
• Corporate benefits, including EAP, flu shots and more

POSITION DESCRIPTION

The primary purpose of this position is to support the development and implementation of the Diocesan Information Management strategy.

Reporting to the Information Manager, this position will support the strategic and operational management of the Diocese in the development, implementation, and maintenance of information (regardless of format) and information management systems which are appropriate for the differing legislative requirements (civil and canonical), and operational requirements of various Diocesan services, partners and programmes.

This position plays an important role in providing appropriate information and records management advice to stakeholders and partners to ensure that appropriate, effective and efficient information management practices are adhered-to, in alignment with Diocesan values and mission, whilst ensuring industry best practices and requirements are met.

This role ensures a solution based, customer centric approach to information management – incorporating records management, information management, archiving, electronic discovery, physical discovery, knowledge management, information security and compliance.

EXPERIENCE/CRITERIA

• Demonstrate excellent oral and written communication and interpersonal skills with an ability to engage, manage, negotiate, influence and establish effective relationships with a wide range of people.
• Self-motivated and able to work effectively with minimal supervision, within broad guidelines.
• Demonstrated knowledge and relevant experience in maintaining an enterprise Service Desk function to manage work and accountabilties within cross-disciplinary teams and environments.
• A proven track record of delivering Information Management services and solutions.
• Understanding of relevant best-practice frameworks, including Information Management (ISO and Australian Standards), IT service management (ITIL), project management, financial management, privacy and data security.
• Excellent stakeholder engagement and influencing skills.
• Excellent analytical, problem-solving and multitasking skills.
• The ability to perform hands-on and remote troubleshooting and provide clear instructions to customers and other stakeholders.
• Experience working in religious, not-for-profit, social services, child care, and/or education settings would be highly valued, but not essential.
• Experience with some or all of the following:
• Enterprise Information Management systems such as Micro Focus Content Manager;
• Enterprise Microsoft systems such as Office/Microsoft 365, including Information Management tools, eg eDiscovery, Audit Logging and Purview;
• ITSM platforms such as ServiceNow
• TechnologyOne (ERP), Elmo (HR), Compass (SIS), MS Dynamics 365 or other enterprise systems.

QUALIFICATIONS

• TAFE qualifications in Information/Records Management or subsequent relevant work experience; or an equivalent combination of knowledge gained through education, training and /or experience.
• Current Class C Driver’s Licence.
• Current Working with Children Check (WWCC).
• National Criminal History Check.
• Possession of Information Management industry or vendor certifications (Desirable).
• Possession of an IT Service Management certification such as ITIL (Desirable).
• Possession of a Project Management certification such as PMBOK, PRINCE 2 or Agile (Desirable).

Additional Information

The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.

All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.