Import Customer Service Specialist (m / f / d)

COSCO SHIPPING Europe; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

A leading logistics company based in Madrid is seeking an experienced Import Customer Service Specialist to manage delivery orders and customer communication in import operations. Ideal candidates should have a university degree, strong English skills, and at least one year of experience in the maritime or logistics sector. This role is crucial for ensuring customer satisfaction and operational efficiency.

Formación

• Minimum 1 year of experience in the maritime or logistics sector.
• Commitment to continuous improvement and customer satisfaction.
• Basic training in environmental protection is a plus.

Responsabilidades

• Provide arrival information and delivery updates to customers.
• Respond to customer calls and emails promptly and professionally.
• Create and manage delivery orders accurately.
• Notify customers of any delays or delivery issues.

Conocimientos

Strong communication skills

Coordination skills

Problem-solving ability

Teamwork skills

High level of English

Educación

University degree or higher education qualification

Herramientas

Microsoft Office

Descripción del empleo

Thanks to its complete global service network, COSCO SHIPPING has become a top international brand. The upstream- and downstream links along the industry chain, such as shipping, terminals, logistics, shipping finance, ship repair and shipbuilding, have formed a sound industrial structure. The Corporation has invested in 56 terminals, including 49 container terminals, all over the world.

About the Role

Our subsidiary COSCO SHIPPING Lines (Spain) S.A. seeking an

Import Customer Service Specialist (m / f / d)

to manage delivery orders, documentation, and customer communication for import operations.

Main Responsibilities

• Provide arrival information and delivery updates to customers.
• Respond to customer calls and emails promptly and professionally.
• Offer transport service options and quotations (Truck or TECO + Truck).
• Verify all documentation is correct (BL release, consignee authorization, etc.).
• Create and manage delivery orders accurately.
• Check payments and confirm deliveries.
• Notify customers of any delays or delivery issues.
• Send Proof of Delivery (POD) and ensure proper follow-up.

Requirements & Background

• University degree or higher education qualification.
• Minimum 1 year of experience in the maritime or logistics sector.
• High level of English.
• Proficiency in Microsoft Office tools.
• Strong communication, coordination, and teamwork skills.
• Empathy, efficiency, and problem-solving ability.
• Commitment to continuous improvement and customer satisfaction.
• Basic training in environmental protection is a plus.

If you meet these qualifications and are ready to embark on a rewarding career journey with COSCO SHIPPING Lines (Spain), we invite you to apply today.