Implementation Specialist

Solera Holdings, LLC.; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A global technology company is seeking an Implementation Associate to join their Professional Services team. This role will focus on delivering implementation of their product set across regions. Key responsibilities include providing customer support, gathering requirements, and ensuring collaboration across teams. The ideal candidate will have 5-7 years of experience, strong customer-facing skills, and technical expertise in relevant tools. This position offers an opportunity to contribute to significant transformation projects.

Formación

• 5-7 years of experience in delivering large transformation programs, preferably using agile methodologies.
• Technical requirements gathering or business analysis experience in the Automotive or Insurance markets.
• Strong interpersonal skills with a focus on building relationships.

Responsabilidades

• Provide pre & post-sales support by advising on best practices.
• Act as a subject matter expert (SME) for customer-facing discussions.
• Gather and document customer needs for effective implementation strategies.

Conocimientos

Customer facing skills

Collaboration

Communication

Herramientas

JIRA

Confluence

API Tools (POSTMAN, JSON, SOAP)

Excel (Macro level)

Descripción del empleo

Who We Are

The Implementation team is responsible for delivering Implementation of the Solera product set across the country or region, defined by a unique Statement of Work (SoW) for each customer.

The Role

We are looking for an Implementation associate, as part of the Professional Services team, who will be responsible for delivering Implementation of the Solera product set across the country or region.

This role reports directly into Head of Implementation.

What You’ll Do

• Pre & Post-Sales Support: Advise on best practices for Solera products, assistSales with proposals, and define PS engagement models.
• Technical Expertise: Act as a customer-facing SME, bridging business andtechnical discussions.
• Requirements Gathering: Collect and document customer needs to definean effective implementation strategy.
• Testing & QA Support: Document test scenarios to validate configurations.
• Product & Integration Knowledge: Deep understanding of Solera products,configuration, and integration capabilities.
• Cross-Team Collaboration: Work with configuration, training, product, andsales teams to ensure seamless delivery.
• Customer Training: Occasionally train customers on newly deliveredconfigurations.
• Roadmap Alignment: Coordinate with product and sales teams to alignroadmap and revenue goals.
• Advanced Support: Provide 3rd-level support for customer deliveries andSME products.
• Project Management: May take on PM responsibilities for major projects.
• Leadership Potential: While not a direct managerial role, senior positionsmay involve team leadership.

What You’ll Bring

• Key Competencies
• 5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• Meticulous attention to detail.

Tools and Skills

• JIRA/Confluence
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
• Excel to Macro level

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.