Implementation Project Manager

Fortive; Pamplona; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

Fortive is looking for an Implementation Project Manager to oversee the full implementation lifecycle for their cloud-based Facilities Management platform. Your responsibilities will include leading customer sessions, translating workflows into project plans, and guiding clients through training and configuration.

The ideal candidate has a Bachelor's degree, 2+ years in enterprise software implementations, and is willing to travel up to 40%. Join Fortive for a collaborative environment focused on solving operational problems.

Formación

• 2+ years managing enterprise software implementations.
• Experience delivering complex, multi-stakeholder implementations.
• Willingness to travel up to 40%.

Responsabilidades

• Serve as a functional and domain expert on ServiceChannel.
• Lead customer discovery sessions to understand workflows.
• Translate requirements into detailed project plans.
• Guide customers through configuration and training.
• Deliver end-to-end client support and troubleshoot issues.

Conocimientos

Project management

Problem-solving

Communication skills

Organizational skills

Educación

Bachelor’s degree or equivalent professional experience

Herramientas

CRM platforms

EAM systems

HTML

JavaScript

CSS

SQL

Descripción del empleo

Implementation Project Manager

ServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows.

Key Responsibilities

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery
• Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
• Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
• Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption
• Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders
• Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership
• Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support
• Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution
• Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery
• Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience
• Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement

Required Skills & Experience

• Bachelor’s degree or equivalent professional experience
• 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms)
• Strong understanding of Service Delivery environments
• Proven experience managing all phases of the enterprise implementation lifecycle
• Demonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customers
• Strong problem‑solving skills with the ability to independently resolve customer issues
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple projects, priorities, and budgets
• Ability to mentor and support other project managers
• Willingness to travel up to 40%

Preferred / Desired Skills & Experience

• Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes
• Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus
• Experience delivering enterprise software training
• PMP certification or equivalent is a plus

Benefits

We work hard while maintaining a healthy work‑life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork.

Equal Opportunity Employer

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.