Implementation Consultant - Spanish Market

Agicap; Barcelona; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading financial management solution provider in Barcelona is seeking an Implementation Consultant to help clients adopt their tools effectively. The ideal candidate will have 1-3 years of experience in customer relations or financial audits and must be fluent in Spanish. This role is crucial for driving customer satisfaction and retention while working in a dynamic and growing team environment.

Servicios

Attractive salary

Fast learning environment

Team spirit

Growth opportunities

Formación

• 1-3 years of experience in customer relations, preferably in SaaS.
• Experience in financial audit or implementing financial tools is a plus.
• Excellent level of Spanish for business conversations.

Responsabilidades

• Define and implement clear customer implementation plans.
• Support customers in adopting financial tools.
• Train and maintain relationships with new clients.

Conocimientos

Customer relationship skills

Financial skills

Multitasking

Goal-driven

Communication

Descripción del empleo

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale‑ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid‑Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid‑Market companies worldwide. To help us get there we have raised 3 rounds of funding so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure! As an implementation consultant, your main mission is to ensure that new customers adopt and gain value from Agicap as efficiently, and quickly as possible—driving satisfaction, retention, and long‑term success. This can be done remotely or at the customer's office. To achieve that you will focus on 4 pillars: Customer centric project management, Product Expertise, Training & Enablement, Adoption & Change management.

⭐ Your mission as an Implementation Consultant :

• Customer Centric Project Management
  • Define & communicate clear implementation plan
  • Set the right expectations from the customer: define clear next steps, deadlines, and deliverables with responsibilities
  • Understand your clients' challenges and needs in order to provide the best implementation plan
  • Escalate promptly, in a structured approach, to you team lead / manager critical cases to define and implement an action
• Product Expertise
  • Choose the best possible setup in Agicap to ensure the adoption of the customer, based on their needs
  • Ensure that the data integration setup implemented fits the customer needs by collaborating with the CSTech department
  • Contribute directly to the development of our product by sharing client feedback with the technical and product teams and beta‑testing prototypes
• Training & Enablement
  • Support and train new clients in their first implementation or existing customers in the adoption of new features
  • Develop personal relationships on a daily basis with users and decision‑makers
  • Provide your clients with the best possible experience
• Adoption & Change management
  • Ensure proper adoption of the tool to guarantee customer retention
  • Maintain high satisfaction indicators (NPS / CSAT)
  • Share your expertise and ideas to help improve team performance
  • Be a true growth driver through upselling, with an emphasis on sticky features
• Process Excellence
  • Respect and suggest improvement of actual process to boost prioritization and efficiency (including feedback to be shared with Sales department)
  • Fill in properly CRM to have the most updated data
  • Report regularly on performance
  • Share your expertise and best practices with the team
  • Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams

👪 What are we looking for :

• You have strong customer relationship skills: you have between 1 or 3 years of experience in customer relations (ideally as a Customer Success Manager in SaaS, with experience in FinTech being a bonus).
• Or you have strong financial skills: you have 1-3 years of experience in financial audit, management control, or in implementing financial tools (such as ERP accounting, management, or treasury systems).
• You have an excellent level of Spanish and are able to lead full business conversations.
• You are capable of multitasking and managing changing priorities within tight deadlines.
• You enjoy challenges and strive to exceed your goals.
• You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them.
• You love advising, arguing, and convincing.

🎁 What we offer :

• Perfect moment in terms of growth and opportunities to join our adventure.
• Attractive salary.
• Fast learning environment and team spirit.
• An incredible team of entrepreneurs.

Si todo lo comentado te encaja y crees que tu perfil cumple todos los requisitos, dale al click y apúntate en esta oferta. ¡Esperamos que esto te haya ayudado a saber lo que realmente hace falta para ser un verdadero AGICAPIAN!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.