Hybrid Consumer Operations Specialist - Data-Driven & Service-Focused

Chubb; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading insurance company in Madrid is looking for a detail-oriented Consumer Operations Technician. You will manage customer support requests, drive process improvements, and collaborate with external partners. Ideal candidates possess strong analytical skills and proficiency in Dutch and English, with a Bachelor’s degree preferred. This position offers flexible working options and comprehensive benefits including a pension plan and private medical insurance.

Servicios

32 days of vacation

Working from home allowance

Private medical insurance

Flexible compensation scheme

Formación

• Proven experience in operations or a similar role.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive, solution-oriented mindset with a focus on delivering results.

Responsabilidades

• Act as a trusted business partner and consultant with TPAs.
• Deliver outstanding customer service support.
• Analyze data and customer trends for actionable insights.
• Monitor service delivery effectiveness.

Conocimientos

Proficiency in Dutch

Proficiency in English

Strong analytical skills

Communication skills

Interpersonal skills

Proficient in MS Office

Educación

Bachelor’s in finance or business administration

Herramientas

Excel

Descripción del empleo

A leading insurance company in Madrid is looking for a detail-oriented Consumer Operations Technician. You will manage customer support requests, drive process improvements, and collaborate with external partners. Ideal candidates possess strong analytical skills and proficiency in Dutch and English, with a Bachelor’s degree preferred. This position offers flexible working options and comprehensive benefits including a pension plan and private medical insurance.