Hospitality Manager (Care Home)

Jessica Bataille Group; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A luxury hospitality group in Madrid is seeking a Hospitality Manager to oversee the guest experience across villas and heritage homes. You will be responsible for ensuring impeccable property preparation, managing bespoke services, and coordinating multiple teams. The ideal candidate has experience in premium hospitality, excellent communication skills in English and Spanish, and a strong affinity for Mediterranean design. This role offers growth opportunities and a dynamic team culture.

Servicios

Creative and purpose-driven work environment

Growth opportunities across various hospitality verticals

Dynamic team culture

Formación

• Experience in premium hospitality, boutique hotels, luxury villas, or high-end property management.
• Strong sense of aesthetics and affinity for Mediterranean design.
• Highly organized, proactive, autonomous, and detail-oriented.

Responsabilidades

• Oversee and elevate the guest experience across our villas and heritage homes.
• Ensure each property is impeccably prepared.
• Manage bespoke services like wellness sessions and private chefs.
• Coordinate external teams for maintenance and operations.
• Act as the key touchpoint for guests and clients.

Conocimientos

Excellent communication skills (English and Spanish)

Organizational skills

Service-driven personality

Attention to detail

Ability to coordinate multiple tasks

Descripción del empleo

The Hospitality Manager will oversee and elevate the guest experience across our villas, heritage homes, and hospitality-driven projects. You will be responsible for day-to‑day operations, property readiness, team coordination, and delivering the signature Jessica Bataille experience—warm, authentic, elegant, and deeply human.

Responsibilities

Guest Experience & Operations

• Own and design the full guest experience in our villas and Heritage Residences.
• Ensure each property is impeccably prepared: housekeeping, amenities, styling, maintenance checks.
• Coordinate arrivals, departures, and guest communication with a high level of service.

Hospitality Systems & Standards

• Implement and maintain operational protocols and JB hospitality standards.
• Coordinate external teams (cleaning, gardening, maintenance, technicians).

Lifestyle & Concierge Services

• Manage bespoke services such as wellness sessions, private chefs, curated activities, and local experiences.
• Create meaningful Mediterranean experiences that reflect the JB identity.

Property Management Support

• Report incidents, coordinate repairs, and ensure quick and efficient resolution.
• Oversee inventories, linens, consumables, and styling consistency.

Communication & Community Building

• Act as the key touchpoint for guests, clients, and partners.
• Deliver warm, elegant, and thoughtful hospitality aligned with our values.

Qualifications

• Experience in premium hospitality, boutique hotels, luxury villas, or high‑end property management.
• Excellent communication skills (English and Spanish required).
• Strong sense of aesthetics and affinity for Mediterranean design.
• Highly organized, proactive, autonomous, and detail‑oriented.
• Warm, service‑driven personality with high reliability and emotional intelligence.
• Ability to coordinate multiple tasks and teams smoothly.

What We Offer

• The opportunity to work within a creative, purpose‑driven, and expanding group.
• An inspiring environment in Jávea with unique Mediterranean projects.
• Growth opportunities across various JB verticals: design, real estate, hospitality, experiences, and heritage.
• A close, dynamic, and creative team culture.